Hilton Events Coordinator in Adelaide, Australia

  • Develop your career at this prestigious5 star, 374 room hotel
  • Based at the Hilton Adelaide hotel ,CBD opposite Victoria Square

You will beresponsible for engaging our guests and customers by providing them with theutmost in customer service. You willcreate memorable guest experiences by efficiently assisting our guests in afriendly and engaging manner.

Your servicephilosophy will be to fill the earth with the light and warmth of Hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

About Hilton Hotels

Hilton is built on our Values of H ospitality, I ntegrity, L eadership, T eamwork, O wnership and N ow (H.I.L.T.O.N) , and we are committed todemonstrating these values to our Guests and our Team Members every singleday. Whilst each value is essential,Hospitality comes first, because it is truly at the heart of everything we do. We are Hilton. We Are Hospitality.

About the role

In your newrole you will provide excellent and comprehensive event orders to deliver andexceed customer expectations. You willsupport the Event Sales administration needs for the hotel events and workclosely with customers to determine their needs and build repeat and expandedbusiness.

Duties/responsibilities

  • Handle event coordination for various group sizes including internal and external bookings and produce accurate event orders
  • Maintain accurate and up to date customer information and account profiles in the database system
  • Prepare event orders in a timely manner
  • Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service
  • Convert customer enquiries into confirmed sales
  • Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities
  • Build strong relationships with customers to fully understand their needs
  • Arrange and carry out hotel show arounds which may fall outside of normal office hours or weekends
  • Ensure the complete administration and execution of all planned events
  • Participate in hotel promotional activities

Skills/experience

  • Fluent in the English language inorder to communicate professionally with guests and team members, both inperson and over the telephone
  • A passion for delivering exceptionalguest experiences
  • Demonstrated ability to resolveproblems and conflict, and work effectively under pressure
  • Good organisational and administrationskills
  • Confident telephone manner
  • High level of IT skills
  • Well-presented and calm personality

It would beadvantageous for you to demonstrate the following capabilities:

  • Demonstratedexperience working in a Conference & Event coordination function within a hotel
  • Knowledgeof hotel property management systems and Delphi

Culture and benefits

Our team areresponsible for living up to our brand promise of ‘ensuring that every guestfeels cared for, valued and respected’ we achieve this by ensuring our BlueEnergy culture is alive in each of our hotels. Blue Energy is the unspokenenergy and passion behind each of our dedicated team members who are focused onmaking a difference. It links our vision ‘To fill the earth with the light andwarmth of hospitality’ – to our values of ‘Hospitality’, ‘Integrity’,‘Leadership’, ‘Teamwork’, ‘Ownership’ and ‘Now’. As a Hilton team member youcan expect to receive;

  • Acompetitive industry salary and generous annual leave benefits
  • Membershipwith Go Hilton – global Team Member discounted room rates
  • Discountsof up to 50% on products and services in participating Hilton outlets
  • Accessto Hilton University training, offering more than 3500 learning programs
  • Careerdevelopment planning and opportunities

Job: Convention and Event Services

Title: Events Coordinator

Location: null

Requisition ID: HOT042QM

EOE/AA/Disabled/Veterans