Hilton Food and Beverage Attendant - Night Shift in Adelaide, Australia

  • Develop your career at this prestigious5 star, 374 room hotel
  • Based at the Hilton Adelaide hotel ,CBD opposite Victoria Square
  • Night Shift – 11 pm to 7 am

You will beresponsible for engaging our guests and customers by providing them with theutmost in customer service. You willcreate memorable guest experiences by efficiently assisting our guests in afriendly and engaging manner.

Your servicephilosophy will be to fill the earth with the light and warmth of Hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

About Hilton Hotels

Hilton is built on our Values of H ospitality, I ntegrity, L eadership, T eamwork, O wnership and N ow (H.I.L.T.O.N) , and we are committed todemonstrating these values to our Guests and our Team Members every singleday. Whilst each value is essential,Hospitality comes first, because it is truly at the heart of everything we do. We are Hilton. We Are Hospitality.

About the role

In your new role of Food & Beverage Attendant in Room Service you will be responsible for managing your own time and using your initiative to deliver a high standard product whilst offering high levels of guest satisfaction.

Duties/responsibilities

  • Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service
  • Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times – be pro-active with their needs
  • Ensure quality standards are maintained
  • Understand the menu content and any menu changes
  • Maintain a clean, tidy and well prepared service area
  • Have the ability to confidently prepare and present Room Service meals

Skills/experience

  • Must have a current and valid ProvideResponsible Service of Alcohol certificate
  • Previous Food & Beverage service experience
  • Fluent in the English language inorder to communicate professionally with guests and team members, both inperson and over the telephone
  • A passion for delivering exceptionalguest experiences
  • Demonstrated ability to resolveproblems and conflict, and work effectively under pressure
  • Good organisational skills
  • Confident telephone manner
  • Well-presented and calm personality
  • A passion for delivering exceptionallevels of guest service

It would beadvantageous for you to demonstrate the following capabilities:

  • Demonstratedexperience working in Room Service within a hotel
  • Knowledgeof Micros

Culture and benefits

Our team areresponsible for living up to our brand promise of ‘ensuring that every guestfeels cared for, valued and respected’ we achieve this by ensuring our BlueEnergy culture is alive in each of our hotels. Blue Energy is the unspokenenergy and passion behind each of our dedicated team members who are focused onmaking a difference. It links our vision ‘To fill the earth with the light andwarmth of hospitality’ – to our values of ‘Hospitality’, ‘Integrity’,‘Leadership’, ‘Teamwork’, ‘Ownership’ and ‘Now’. As a Hilton team member youcan expect to receive;

  • Acompetitive industry wage rate
  • Teammember only discount - global Hilton room rates
  • Discountsof up to 50% on products and services in participating Hilton outlets
  • Accessto Hilton University training, offering more than 3500 learning programs
  • Careerdevelopment planning and opportunities

Job: Food and Beverage

Title: Food and Beverage Attendant - Night Shift

Location: null

Requisition ID: HOT04HIB

EOE/AA/Disabled/Veterans