IHG Front Office Duty Manager - Crowne Plaza Adelaide in Adelaide, Australia


At Crowne Plaza® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Whether travelling for business or pleasure, Crowne Plaza Adelaide is South Australia’s hub for the savvy traveller. Perfectly located in the heart of this vibrant city, our award-winning hotel offers modern, spacious rooms, understated style and service and superior facilities. With easy access to the CBD, local attractions and Adelaide’s vibrant cultural centre, Crowne Plaza Adelaide is where contemporary style meets urban convenience.

Crowne Plaza Adelaide is currently looking for a Full Time Duty Manager to join our team.

Reporting to the Reception Manager, you'll be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. You'll play a key role in the delivery of our superior branded guest service experience and will respond to guest needs and issues as they arise. You will also supervise, direct and support the Reception and Concierge teams with their daily activities, knowledge, development and promotion of associated hotel activities and rewards programs.


You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who is an approachable person and has a real passion for providing connecting and seamless service to ensure a memorable guest experience. You'll have a minimum of 2 years experience in a hotel Front Office operation, preferably within an IHG property, with exposure to both front desk and reservations procedures. You'll have excellent customer relations, problem solving, decision making and time management skills, whilst having a working knowledge of a hotel property management system such as Opera. You will also be able to demonstrate highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations. The flexibility to work various shifts including evenings, overnights, weekends and public holidays is also required.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including discounted parking and hotel discounts worldwide. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Reception

Location: Australia-Adelaide

Requisition ID: ADE000750