Raytheon Engineering Operations Manager in Alice Springs, Australia

Raytheon IIS/GIS provides Operations and Maintenance support for the Intelligence Community Job Description: Raytheon is seeking a talented Engineering Manager to serve as the lead of the Program Operations support activities. Reporting to the Site Lead, the TRITON Program Operations Manager is responsible for the delivery of program support services for a Customer Site. The Program Operations Manager works directly with the Customer in most aspects of the day to day program activities. In addition, the Program Operations Manager works with the Program Management Office (PMO) and Customers to develop and execute Engineering and Maintenance strategies and plans for the Site and the Program Enterprise. The Program Operations Manager must also understand the Site and Enterprise well enough to work through problems with other segments at the Site and across the Enterprise. Key Responsibilities: · Oversight of the program’s support organization to ensure appropriate assignment of work tasks, responsibilities, and authority levels. · Maintain a strong customer relationship. Ensure customer satisfaction and customer actions/requests are responded to in a timely, comprehensive, and accurate manner. · Represent the TRITON Program at an executive level to Customers’ representatives. · Performs Impact & Risk assessments. · Ensures policies, processes and procedures are established and followed consistent with Customer, Raytheon, and Program standards. · Works with the Customer to capture technical requirements. · Provides technical recommendations to the customer. · Defines staffing requirements and executes staffing plan. · Coordinates actions, status, and results for meetings and reviews. · Ensures training needs are developed and implemented. · Mentors personnel and implements diversity of thought and diversification of personnel to build an organization capable of sustained growth. Additional Responsibilities: · Leads a partnership with Customer organizations to understand their needs and develop technology discriminators and capture programs to build a sustaining business. · Practices and instills continued use of continuous improvement practices to improve program performance, customer perception, teammate partnerships and business and personnel growth. · Identifies and develops approaches to pursue new opportunities to increase program business base. Required: · Bachelor’s Degree in a related field and 8 years’ experience working with this customer in technical operations or engineering - or - minimum of 16 years equivalent experience in lieu of degree. · Demonstrated leadership, organizational management, and people development skills. · Working at a customer facility and with the customer daily requires good communication skills and the ability to multi-task efforts based on a dynamic environment and changing priorities. This position requires exceptional communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with Customer visibility into program operations support activities. · Capable of developing solutions to problems of unusual complexity that require a high degree of ingenuity, creativity, and innovation. · Staff development abilities. · Domain knowledge of relevant technical financial, legal and cost subject matter. · Knowledge of Information Technology Infrastructure Library (ITIL) practices. · Ability to plan and de-conflict resource requirements. Desired: · Site knowledge and experience highly desired. · Experience in Business Development activities, including Proposal Management Experience and design to cost and price to win · ITIL Certification · R6s or equivalent Specialist Qualified Qualified applicants will be subject to a security investigation and must meet minimum qualifications for access to classified information. U.S. Citizenship and an active TS/SCI security clearance with CI polygraph are required. 99114