LGS Bell Labs Innovations On Site Support Engineer IV in Alice Springs, Australia

On Site Support Engineer IV

Location:Alice Springs, Australia

of openings:1


JOB TITLE:On Site Support Engineer IV

Location: Alice Springs, Australia

Travel Requirements: Travel to other Axios Locations or Customer Sites as necessary


Axios, a wholly owned subsidiary of LGS Innovations, is seeking anOn Site Support Engineer IV to work inaAlice Springs, Australialocation. In this position you will:Under minimal direction, provide on-site support for a large processing system. Serve as a key site liaison and technical contributor, supporting the analysts (system users) and local site government, E1 system maintainers, and program developers.

Axios, a wholly owned subsidiary of LGS Innovations, is dedicated to protecting America from harm by supporting the missions of the Department of Defense and its Intelligence Community partners. With a highly educated and experienced team, Axios designs, develops, delivers, and operates leading-edge processing solutions and products in the fields of communications, digital signal processing, software, network engineering, system engineering, and system integration. Axios puts a strong emphasis on innovation, agility, honesty, trustworthiness, and teamwork, and offers mission-focused technological innovation to address critical needs in the areas of RF communications, mission operations, frameworks and open processing architectures, software defined radio, and tactical programs.

Headquartered in Dulles, Virginia, Axios provides mission-focused support across several U.S. and overseas locations. We provide our employees with competitive compensation packages and a full range of benefits, including vacation, medical, dental, life insurance, a 401(k) plan, tuition assistance, Employee Assistance Program (EAP), and paid parental leave.

Roles and Responsibilities:

  • Support system users in maximizing effective use of the system to meet their mission objectives

  • Work with site management to design, develop, and integrate unique signal processing algorithms

  • Rapidly reconfigure system to meet operational demands, implement data transfer and ingestion paths

  • Provide Tier II support for E1 personnel when troubleshooting issues with system

  • Coordinate with E1 for SDR management, outage analysis, and SMAs

  • Provide E2 support to OPS investigations and advise, as appropriate

  • Maintain E2 facility baselines and databases

  • Coordinate B2 resolution of system problems

  • Gather facility system information for developer’s questions

  • Provide analysis of facility outages

  • Analyze system deficiencies / limitations and propose improvements

  • Ensure proper system configuration and implementation to include software, hardware and networks

  • Provide interim scripts / tools for OPS use prior to full development cycle engineering

  • Provide OPS training and SOPS as required

  • Provide weekly reports, availability and metrics

  • Travel to other LGS Locations or Customer Sites as necessary

  • Understand and adhere to all LGS Ethical and Compliance policies

  • Proactively ensure a safe work environment and adhere to LGS EH&S policies and procedures

  • Perform other duties as required

  • If required, obtain/retain a government security clearance at the level to perform the job


Basic Qualifications:

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • Bachelor’s degree in Computer Science, Computer Engineering or related discipline and 6-8 years of related experience or a combination of education, skills, and related experience

  • Minimum 2 year commitment required

  • Systems engineering and software experience to include C, C++, Java, Unix, Linux, Windows, Oracle, and CM baseline control

  • Well versed in automatic processing objective methods

  • E1/E2 support experience

  • Proficient in the presentation of technical material to customers at appropriate levels of detail

  • Proven collaborative leadership skills

  • Active TS/SCI clearance

  • Knowledge of Microsoft software applications and other software applications as required

For a listing of all LGS Innovations and Axios open positions, please visit our website at http://www.lgsinnovations.com/careers.

Equal Opportunity Employer/Veterans/Disabled

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