Fortive Corporation National Service Improvement Manager in Auburn, Australia

National Service Improvement Manager

About Us:

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fuelling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.

Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.


Gilbarco Veeder-Root (GVR) is a Fortive company that is a market leader in the supply of products and services to the petroleum industry. At GVR, we strive to provide our customers with the world's best retail point-of-sale, fuelling and service software solutions. To accomplish that goal, we need talented people working together productively. It's an intense, fast paced, results oriented organisation. It's an organisation in which associates are rewarded for what they do, not for what they say they will do. Success at GVR doesn't happen by accident. We have a proven system for achieving it. We call it the Fortive Business System (FBS), and it drives every aspect of our culture and performance.


An exciting career opportunity has arisen for a NationalService Improvement Manager to join our National Operations Team. Based at

our Auburn Head Office reporting to the Operations Director , the

role will have a national focus, and is responsible for the leadership,

management and development of the Solution Centre, Technical Support Group and

Training. As the National Service Improvement Manager you lead a team

responsible for the development and implementation of operational processes,

KPI's and drive customer satisfaction.

Youwill be responsible for:


Structural review of business operations and development of structure

and teams that align with national business objectives


Development of GVR call centre into Solution Centre - focused on remote

resolution of site based issues


National integration and rollout of new products and services


Drive customer satisfaction improvements from the development and

leadership of the customer experience


Build key customer relationships nationally and working closely with key

internal stakeholders on continuous improvement initiatives

Weare keen to hear from you if you are a commercially driven Service Manager withthe following skills and attributes:

  • Tertiaryqualifications in business with 5 years service experience in industrial,manufacturing or similar environment and ideally across a multi-siteorganisation

  • Behighly trustworthy, credible and a well-respected person with a trackrecord of setting priorities, meeting commitments and delivering results

  • Strongproject management, attention to detail and robust, logical decisionmaking processes

  • Be agenuine team player with proven ability to build positive workingrelationships both internal and external stakeholders

  • Acontinuous improvement mind-set and a successful track record of leadingchange management initiatives

  • Ahands-on and down to earth approach and somebody who is keen to immersethemselves in the business with potential to challenge the status quo


  • GVRis the largest Operating Company within Global conglomerate 'Fortive'group listed on the NYSE

  • Be a part of commercial strategy - be instrumentalin driving process improvement and functionality

  • Close-knitteam who support the organisations strong values and work ethic

  • Significant career future growth opportunitiesbased on successful performance

  • Secure onsite parking

There is a real opportunity

to make significant difference in this challenging but highly rewarding role as

it provides the successful candidate the prospect of driving change,

implementing new technologies, leading a team and setting up systems/processes

that will be instrumental to genuine business transformation.

Howto Apply:


you believe you would excel in this role please send a covering letter

addressing the positions key requirements, along with a copy of your CV.

Fortive Corporation Overview:

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: .

Job: Technical Service

Primary Location: Asia Pacific-Australia-New South Wales-Auburn

Organization: Gilbarco

Schedule: Full-time

Req ID: GIL004021