Accenture Data Centre Delivery Lead in AUSTRALIA, Australia

Title: Data Centre Delivery Lead Location: Australia-Australia Job Number: 00496361

Your career in Accenture Operations

Data Center Delivery Lead

Are you a dynamic thinker passionate about improving systems?

Join a team that’s driving change

Do you want to help companies and governments improve their operations each and every day? By working closely with our clients your mission will be to improve effectiveness, efficiency and customer experience by leveraging new innovations, new technology and new operations. If you are an innovator, we can help you exceed your career aspirations by joining a team that truly drives change.

Accenture Operations

Within Accenture Operations you will make solutions real and deliver business outcomes. We help clients become more successful by helping them improve their systems and effectiveness. We are constantly innovating and generating new ideas with the goal of helping clients identify the technologies and operations they need to differentiate and win in the marketplace.

POSITION RESPONSIBILITIES:

  • Take ownership for critical incident resolution and play the role of 'Point of Contact', driving issues to closure.

  • Rapidly solve complex technology problems to restore production system availability.

  • Review, maintain and ensure end-to-end architecture diagrams for critical services to assist in upstream and downstream impact assessment and causal analysis.

  • Maintain and analyzes metrics to identify harmful trends, capacity forecasting and planning inputs.

  • Design and monitor dashboards to help identify technical issues before incidents occur.

  • Work in closely with the end user-facing global Service Desk and the client Priority Support Service for OT systems.

  • Plan work executions in consultation with client supervisor(s)

  • Technical Operations - Manage technical operations with adherence to strict SLAs for Availability, Incident and Problem resolution.

  • Disaster Recovery - Manage DR from an infrastructure standpoint.

  • DC Management - Capacity Management, Compliance, maintaining wall to wall inventories, floor plans and associated documentation.

  • Proactively monitor & manage events to maintain critical production systems availability

  • Review, maintain and ensure end-to-end architecture diagrams for critical services to assist in upstream and downstream impact assessment and causal analysis

  • Confirms all technical functions including HA and DR are active and tested to the agreed contractual levels.

  • Review root cause of escalations and work with appropriate resources to ensure continuous improvements of technology environment and products

  • Applying effective risk controls to identify potential threats and minimize or remove a business impact

  • Maintains and analyzes metrics to identify harmful trends, capacity forecasting and planning inputs

  • Design and monitor dashboards to help identify technical issues before incidents occur.

  • Work in close coordination with the end user-facing global Service Desk and the client’s Priority Support Service for OT systems.

  • Plan work executions in consultation with client supervisor(s)

  • Execute service management operational processes to drive consistent execution

Qualifications:

POSITION REQUIREMENTS:

  1. Location is Perth.

  2. Position requires the candidate to work on an even time roster, consisting of rotating day and night 12 hour shifts

  3. 5 years of experience providing technical consulting services and expertise to Enterprise-level clients.

  4. Skills : Demonstrates extensive knowledge of the principles, concepts and theories in own discipline, and broad knowledge of principles and concepts of other functions.

  5. Has developed extensive business knowledge and keeps current on industry trends.

  6. Prior Experience with large enterprise and knowledge of multi-tier storage and vitalization products, including;

  • MS Windows 2012

  • Linux

  • Virtualization – Microsoft HyperV, VMWare VSphere, Vrops, VRA and other VMware technologies

  • Several EMC technologies (Data Domain, VNX, Islion)

  • VBlock, EMC DELL Hyper Converged Infrastructure (HCI)

  • Cisco UCS

Working Knowledge of:

  • IT Service Management and ServiceNow

  • Networking and Networking technologies, Vlans etc

  • Storage Related Switching and Fiber

  • Solarwinds

  • SCCM

  • SCOM

  1. Excellent written and verbal communication skills with the ability to articulate technical concepts and status clearly and succinctly to leadership teams.

  2. Strong customer relationship management skills comfortable speaking to senior leadership within Accenture and client organization.

  3. Able to rapidly develop an executive point-of-view during stressful situations and provide brief, crisp written updates to a client and Accenture leadership.

  4. Ability to excel under pressure and tight deadlines and work effectively in high stress situations.

  5. Thrive in a teamwork centric environment.

  6. Ability to work independently and perform well under minimal supervision

  7. Ability to drive architecture review through defined process to resolution.

  8. Strong relationship skills and ability to build relationships with cross-functional departments.

  9. Effectively work with global operations teams.

About Accenture

At Accenture, we can help you build the career you dream of. Our success relies on ensuring our people enjoy the inspiring challenges, exceptional experience and flexibility they need to succeed at every stage of their career.

As a leading professional services company with more than 411,000 people working across 120 countries, your career can take many exciting paths spanning digital, strategy, consulting, technology and operations.

As part of a global diverse workforce you will help organisations across every industry imaginable improve the way they work. Join us and let challenging, interesting and enjoyable work become part of daily life .*LI

Job: IT Operations