lululemon athletica Educator in Australian Capital Territory, Australia

Title: Educator Location: AUS-Australian Capital Territory-Canberra Other Locations: null

lululemon athletica

Founded in 1998 in beautiful Vancouver, BC lululemon athletica creates components to live longer, healthier more fun lives. In Australia the first store opened in 2005. We now have over 28 locations across Australia and New Zealand.

educator

Educators at lululemon athletica do just that! They educate! Their main role is to effectively educate our guests on the fabrics, features, fit and function of our product, our culture and the communities we belong to. By educating guests we empower them to make decisions for themselves based on the facts that we offer them. By doing this, the guesswork is taken out of shopping for customers, and a ‘Wow! It’s You!’ guest experience is created, leaving customers with the knowledge to educate others on behalf of lululemon athletica. Authentic conversations are key to delivering the ultimate guest experience by relaying your experiences with lululemon products to the guest. Involvement in teamwork is highly emphasized and the focus is placed on turning a ‘no’ into a ‘yes’ whenever possible.

a day in the life of an educator

Education and Guest Experience:

Provides guests with world-class ‘education’ and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiences

Product Education: communicates special features, benefits, fabric properties, usage, and best care instructions

Culture Education: ‘demonstrates’, the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.e. yoga, fitness, health and fun)

Community Education: ensures guest is aware of in-store community bulletin board – for information and resources regarding yoga and other health, fitness and related community information

Floor Duties:

Uses various resources to ensure they are aware and taking responsibility to update themselves on product and functions as necessary

Creates excitement and FUN for our guests on the retail floor

Receives/processes stock received from warehouse, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areas

Assists in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, and merchandising as required

Answers phone inquiries as required

Ensures stock replenishment in work areas

Ensures items from change rooms are returned to appropriate area - sized and tagged, and change room is left clean, dust-free

Prepares pants for hemming including pinning, completing necessary documentation (customer/store hemming slip); and educating regarding timelines for completion

Arranges for mail and/or delivery, as required, to other locations and/or warehouse

Completes assigned clean up evening duty

Utilizes the Point of Sale cash system, processes payments, refunds and exchanges and issues gift cards

Prepares alterations for pick up the next day

Unpacks boxes for inventory as required. Boxes can weigh 5-20kgs

Under the direction of the Store/Assistant Manager performs/completes other additional project, duties, and assignments as required and/or by request

the finer print

Passion, knowledge and involvement in yoga, and/or other fitness, health or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in and out of the store with the store team

Strong personal sense of style and athletically minded

Upbeat, optimistic, passionate, friendly and authentic

Excellent team player and ability to work independently

Responsible and dependable

Proactive and solution-oriented

Excellent communication skills – verbal and written

an educator’s working day (the hours):

We expect all full-time employees to be available to open and close, at a minimum, twice per week. We expect all part-time employees to be available to open and close a minimum of once per week. Everyone must work one weekend day. Part-time is up to 23 hours per week; full time is 24-38 hours per week. Time is spent educating on the retail floor.