Red Hat Associate Software Maintenance Engineer in Brisbane, Australia

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Software Maintenance Engineer to join us in Brisbane, Australia. In this role, you’ll maintain close working relationships with our customers’ top developers and architects and assist our front-line support engineers with the most complex and challenging issues. Daily contact with our R&D team will allow you to regularly work alongside some of the best open source developers on the planet. You will help us provide high-level of technical support and sustaining engineering services designed to maximize up-time and reduce IT costs.

Primary job responsibilities

  • Provide technical support to Red Hat enterprise customers

  • Resolve complex customer problems within Red Hat's storage and clustering solutions

  • Analyze upstream development against current customer reported defects and develop patches to resolve the issue

  • Use available tools to investigate and troubleshoot technical issues

  • Record customer interactions to include investigation, troubleshooting, and the resolution of issues

  • Work closely with Red Hat's production support engineers, technical account managers, and development engineering

  • Demonstrate considerable judgement in selecting methods and techniques for obtaining solutions

  • Manage workload to ensure that all customer issues are timely handled and guided to resolution

  • Assist with the development of comprehensive and reusable self-service solutions for future incidents

Required skills

  • 1-3 years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment

  • Understanding of the current Linux kernel with emphasis on storage subsystems

  • Understanding of hardware and computer architecture, preferably Intel 64 and AMD64; additional architectures are a plus

  • Development experience with C and familiarity with established open source methodologies

  • Experience writing scripts using Bash and Python troubleshooting and correcting Linux issues

  • Experience with Linux crash dump analysis (vmcore analysis) with the crash tool is a plus

Experience in one or more of the following technology areas in a software engineering, analytical, or development capacity:

  • Linux 2.6 virtual memory subsystem

  • Linux 2.6 SCSI subsystem

  • Linux storage device drivers

  • Locally attached storage (IDE and ATA, SAS and PAS)

  • Storage area networks, storage virtualization, and fiber channel-attached storage (including iSCSI and FCoE)

  • High-availability clustering and clustered shared-storage file systems

  • Common Linux filesystems (ext2, 3, and 4, XFS, reiserFS, etc.)

  • Redundant storage systems (RAID, multipath I/O, distributed storage)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 58511

Department Technical Support

Location AU-Brisbane

Posting date 7/12/2017

Remote base ..