Red Hat Associate Software Maintenance Engineer in Brisbane, Australia
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Software Maintenance Engineer to join us in Brisbane, Australia. In this role, you’ll maintain close working relationships with our customers’ top developers and architects and assist our front-line support engineers with the most complex and challenging issues. Daily contact with our R&D team will allow you to regularly work alongside some of the best open source developers on the planet. You will help us provide high-level of technical support and sustaining engineering services designed to maximize up-time and reduce IT costs.
Primary job responsibilities
Provide technical support to Red Hat enterprise customers
Resolve complex customer problems within Red Hat's storage and clustering solutions
Analyze upstream development against current customer reported defects and develop patches to resolve the issue
Use available tools to investigate and troubleshoot technical issues
Record customer interactions to include investigation, troubleshooting, and the resolution of issues
Work closely with Red Hat's production support engineers, technical account managers, and development engineering
Demonstrate considerable judgement in selecting methods and techniques for obtaining solutions
Manage workload to ensure that all customer issues are timely handled and guided to resolution
Assist with the development of comprehensive and reusable self-service solutions for future incidents
1-3 years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
Understanding of the current Linux kernel with emphasis on storage subsystems
Understanding of hardware and computer architecture, preferably Intel 64 and AMD64; additional architectures are a plus
Development experience with C and familiarity with established open source methodologies
Experience writing scripts using Bash and Python troubleshooting and correcting Linux issues
Experience with Linux crash dump analysis (vmcore analysis) with the crash tool is a plus
Experience in one or more of the following technology areas in a software engineering, analytical, or development capacity:
Linux 2.6 virtual memory subsystem
Linux 2.6 SCSI subsystem
Linux storage device drivers
Locally attached storage (IDE and ATA, SAS and PAS)
Storage area networks, storage virtualization, and fiber channel-attached storage (including iSCSI and FCoE)
High-availability clustering and clustered shared-storage file systems
Common Linux filesystems (ext2, 3, and 4, XFS, reiserFS, etc.)
Redundant storage systems (RAID, multipath I/O, distributed storage)
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Job ID 58511
Department Technical Support
Posting date 7/12/2017
Remote base ..