Red Hat Senior System Administrator in Brisbane, Australia

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat's Engineering Operations team is looking for a Senior System Administrator to work as part of a global team in North America, Europe, and Asia Pacific (APAC) regions. In this role, you will serve as an escalation point for the Front Line Support team by investigating, communicating, and troubleshooting all escalated issues. You’ll monitor systems and offerings on a daily basis to ensure they are performing as expected while maintaining datacenter environmental systems and disaster recovery, monitoring, and alerting systems. As a Senior System Administrator, you will also document internal processes and procedures related to system administration.

Primary job responsibilities

  • Collaborate with team members to determine the root cause of problems and the best course of action to resolve them

  • Contribute to the design and development of the business continuity plan

  • Plan and implement regular maintenance for assigned systems to minimize downtime

  • Follow established operation service-level agreements (SLAs) by collaborating with end users to establish expectations and time frames for problem resolution

  • Coach, share knowledge, and serve as a mentor to other junior staff

  • Participate as a member of an on-call rotation to support multiple systems during off-hours

  • Work evenings and weekends as required

Required skills

  • 8+ years of relevant working experience

  • Experience working as part of a global team

  • Good experience with UNIX or Linux; Linux certifications are a plus

  • Solid knowledge and experience with cloud computing

  • Excellent interpersonal skills; ability to listen and question

  • Ability to conduct research into a wide range of computing issues as required

  • Ability to present ideas in user-friendly language to non-technical staff and end users

  • Proven analytical and problem-solving abilities

  • Ability to take initiative and effectively prioritize and carry out tasks in a high-pressure environment

  • Application and process support experience in a 24/7 environment

  • Willingness to work flexible hours

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Job ID 56867

Department Systems Engineering

Location AU-Brisbane

Posting date 6/26/2017

Remote base ..