Cerner Technical Solution Analyst in Brisbane, Australia

31455BR

Job Title:

Technical Solution Analyst

Job Description:

This role is responsible for performing solution-related service request investigations, incident resolutions, and application maintenance.

Key Responsibilities:

  • Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally

  • Perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers

  • Communicate effectively verbally and in writing to clients and internal stakeholders

  • Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation

  • Prioritize work based on severity and urgency while balancing client and business needs

  • Collaborate among and across teams to ensure issues are addressed by the appropriate individuals

Auto req ID:

31455BR

Job Function :

Technical

Street Address:

Level 12

175 Eagle Street

Additional Information:

All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.

Career Level:

Professional

City:

Brisbane

Company Overview:

Be a part of something that matters. Something that affects every single person, every single day—people’s health and the care they receive.

Cerner is transforming health care by developing tools and technologies that make it easier and more efficient for care providers and patients to navigate the complexity of our health.

From single offices to entire countries, Cerner technology solutions are licensed by over 14,000 health care venues around the world.

Cerner Corporation, along with its subsidiaries and affiliates (“Cerner”), is proud to be an equal opportunity employer and a drug-free workplace.

Country:

Australia

Qualifications:

Basic

  • Bachelor’s degree in CIS, MIS, IS, Computer Science, Engineering, Business Administration with emphasis in Information Systems or related field; or Bachelor’s degree with at least 1 year of technical support-related work experience; or equivalent relevant work experience

Preferred

  • At least 1 year of application support work experience

Expectations

  • Ability to work overtime and irregular hours when needed

  • Provide on-call support when needed

State/Province:

Queensland

Relocation Assistance Available:

Yes - Domestic/Regional or International