Dell Client Technical Support Specialist in Frenchs Forest, Australia

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Based at our office at Frenchs Forest, you will receive and resolve technical issues over the phone and email. You will attend work on a staggered shift basis depending on the needs of the business. Your support will also include maintaining the support history of customer hardware and initiating the dispatch of parts and repair where the customer's problem is not resolvable over the phone. You will learn Dell’s product range and services and keep up to date with new technology.

Key Responsibilities

  • Receive and diagnose technical issues via phone & email

  • Resolve technical issues and provide an excellent customer experience

  • Attend work on a staggered shift basis, in accordance with the needs of the business.

  • Maintain complete and current support history of customer hardware, using Dell's fault management tools and business applications.

  • Maintain skill set and understanding of Dell's product range and services

  • Create problem resolution information in Dell's Solution tool.

  • Collaborate with peers and technical associates on problem resolution

  • Advanced technical knowledge and understanding of Desktop and Laptop hardware and technology

  • Advanced technical knowledge of current and previous Microsoft Operating Systems & Office Suites

  • Minimum 2 years experience in a hardware repair / troubleshooting role

  • Strong troubleshooting / diagnostic ability of hardware and software faults

  • Excellent communication and customer service skills

  • Flexibility to work shifts

  • Be an advocate of a strong, cohesive team environment

Desirable

  • CompTIA A or other industry qualification

  • TAFE Qualification in IT or a relevant field

LI Priority

Job: *Product Services - Client Technical Support

Organization: *Operations

Title: Client Technical Support Specialist

Location: AP-AU-NS-Frenchs Forest

Requisition ID: 17000HEG