Dell Client Technical Support Specialist in Frenchs Forest, Australia
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Based at our office at Frenchs Forest, you will receive and resolve technical issues over the phone and email. You will attend work on a staggered shift basis depending on the needs of the business. Your support will also include maintaining the support history of customer hardware and initiating the dispatch of parts and repair where the customer's problem is not resolvable over the phone. You will learn Dell’s product range and services and keep up to date with new technology.
Receive and diagnose technical issues via phone & email
Resolve technical issues and provide an excellent customer experience
Attend work on a staggered shift basis, in accordance with the needs of the business.
Maintain complete and current support history of customer hardware, using Dell's fault management tools and business applications.
Maintain skill set and understanding of Dell's product range and services
Create problem resolution information in Dell's Solution tool.
Collaborate with peers and technical associates on problem resolution
Advanced technical knowledge and understanding of Desktop and Laptop hardware and technology
Advanced technical knowledge of current and previous Microsoft Operating Systems & Office Suites
Minimum 2 years experience in a hardware repair / troubleshooting role
Strong troubleshooting / diagnostic ability of hardware and software faults
Excellent communication and customer service skills
Flexibility to work shifts
Be an advocate of a strong, cohesive team environment
CompTIA A or other industry qualification
TAFE Qualification in IT or a relevant field
Job: *Product Services - Client Technical Support
Title: Client Technical Support Specialist
Location: AP-AU-NS-Frenchs Forest
Requisition ID: 17000HEG