MAXIMUS Client Services Team - Customer Service Officer in Kalgoorlie, Australia

MAX Employment provides integral solutions through employment, health and training services. With the belief that a job can change a person’s life; we empower job seekers and connect them to support, opportunities and sustainable employment. We work closely with employers and community partners to provide job seekers with a strong foundation for success.

Proven by our recent success MAX Employment continues to grow and increase its services providing assistance to job seekers nationwide. We are ready for a fresh approach in Employment Services and extending the invitation to you as a high performer and high achiever to be excited with our job seekers in creating a better world for all.

The Customer Service Officer is responsible for providing outstanding administrative support and customer service to site staff and clients . You will be required to assist and support Employment Consultants, site staff and clients with day to day general adhoc activities.

  • Contact with job seekers and following up client engagement, in line with our contractual requirements which includes reporting of non attendance to Centrelink

  • Manage large number of inbound and outbound calls per day

  • Using the most appropriate way to communicate with different behaviour types on the telephone

  • Building positive rapport with job seekers

  • Appropriate actions to effectively control a telephone call

  • Assisting job seekers with their general enquiries and service information

  • Following-up on job seekers enquiries not immediately resolved

  • Completing log calls and reports

  • You will need proven experience within a similar role providing high level customer service and Administration duties. - Whilst it is not necessary that this experience was within an Employment Service environment, it would be an advantage

  • Cert III in Business Administration (Office Administration) or equivalent

  • Hold or have the ability to hold a current Working with Children Check (or equivalent)

MAX Employment is an Equal Opportunity Employer. At MAX we encourage applications from people with culturally diverse backgrounds, Aboriginal and Torres Strait Islander peoples; and people with disability

Requisition ID: 2017-24073

External Company Name: MAXIMUS

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