Kronos Contract Administrator in Macquarie Park, Australia

Contract Administrator

Location:

Macquarie Park - New South Wales - Australia

Function:

Administrative/Support

Ref #:

201700661

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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

Kronos is an Equal Opportunity Employer.

Description

Join us as Support Contract Renewal Specialist and you’ll work closely with our customers to ensure the renewal quotes accurately reflect the products, version, and customer information; whilst keeping the system updated to reflect the current contract status, required attachments, and correspondence as quickly as possible. Your initiative and sound judgment will be exercised in a variety of situations, and your outstanding interpersonal skills alongside your effective communication skills will ensure your success in this role. Responsibilities include: - Ensuring all maintenance transactions are processed accurately, efficiently and quickly for monthly revenue recognition and invoicing schedule.- Contracts are reviewed, reconciled and submitted in a timely manner, ensuring contract accurately reflects customer data, sales credits, all products to be covered, correct versions, coverage dates, consolidations, etc.- Monitoring daily report to identify new/add on orders for contract/billing set-up. Ensuring billing schedules are accurate and invoicing generated in a timely manner.- Support the implementation of upgrades and testing to the various financial systems.- Handle all incoming and outgoing field questions/issues from other departments regarding customer support, hosted or SAAS contracts.Resolve issues or escalate as appropriate including: - Quote generation- Issue/question on Support contract (i.e. product, pricing, coverage dates, etc…)- Upgrade/Contract information- Reports- Customer Credit issues

Qualifications

Ideally, you’ll have: - Customer service experience within a technical environment.- Fluent in English.- Working knowledge of maintenance contracts a plus and experience working with service organizations.- Computer software skills preferred: Oracle and Microsoft Office.- Excellent problem solving and decision making skills.Apply now! Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.