Kronos Practice Manager III in Macquarie Park, Australia
Practice Manager III
Macquarie Park - New South Wales - Australia
Professional Services and Consulting
- Serve as the delivery executive-lead on Kronos engagements by providing oversight to the project team and maintaining executive relationships with the project sponsor. - Directly assist in Pre Sales activities as required - Clearly understanding the portfolio of project requirements and objectives while ensuring project profitability - Drive consistency and repeatability of project delivery across the Practice to ensure projects are on-time and on-budget. - Proactively manage the health of projects thru on-going quality assurance techniques, reporting and activities. - Maintain a high-level of customer satisfaction– and managing customer escalations as required. - Accurately forecast project staffing needs across the Practice and work closely with the Resource Manager to staff projects while maximizing overall staff utilization. - Directly manage Project Management staff and Partners, inspire them to achieve their best, and provide on-going career development/mentoring. - Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders.
- Ambitious experienced professional services leader with proven customer-facing skills, strong project management skills and enterprise software experience. - Understanding of professional services operations, including performance benchmarks/levers, resource deployment, staff development, and partner management. - Business-minded leader with the ability to understand technical situations and have an executive-level presence and credibility with customers. - Demonstrated experience in selling services as part of an enterprise software company. - Outstanding people/team management and communication skills. - Knowledge of the Workforce Management - BS degree in a technical field; MBA preferred. - Ability to travel as needed.
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.