Kronos Technical Support Engineer/Specialist in Macquarie Park, Australia

Technical Support Engineer/Specialist

Location:

Macquarie Park - New South Wales - Australia

Function:

Customer Service/Support

Ref #:

201700733

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Corporate overview

You’re empowered when you’re a Kronite

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance — to live inspired. In fact, it’s expected! Whether you’re playing foosball in one of our game rooms, working up a healthy sweat in group fitness classes, or videoconferencing with Kronites thousands of miles away, you’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 5,000 people worldwide.

Kronos is an Equal Opportunity Employer.

Description

• Responsibilities:As a Kronos Support Engineer, you will provide world class customer service and software support to Kronos customers. Daily tasks include but are not limited to:• Provide technical support services on the use of Kronos multi-tenant cloud based Time and Labor applications.• Communicate effectively to both technical and non-technical individuals at various levels internally and externally.• Provide expertise as the internal escalation point for infrastructure and technology issues related to the Kronos application and Cloud Services environment.• Work with Engineering to log bugs as related to the product suite and environment challenges.• Work with Hosting Operations to identify and resolve issues in the environment.• Maintain the highest possible level of expertise in applications, technologies and products associated with Kronos and Cloud Services.• Use Salesforce Service Cloud to create and log interactions with customers• Create/improve Knowledgebase entries using Salesforce Knowledge

Qualifications

• Bachelor’s Degree in a Computer Science/Information Technology or similar experience required• Excellent analytical and problem solving skills.• Should have experience in requirements gathering for understanding customer problem and providing accurate and appropriate solutions.• Incident and change management policy/procedures• Flexibility for limited travel as needed (up to 10%)• Experience with XML or JSON is a plus.• Experience with any of the following technologies is a plus; Dell Boomi, Dynatrace, BIRT report development, Splunk log management, or Activiti workflow• Second language skills a plus• Experience with Linux console a plus

EEO Statement

Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.