IBM DPE - Learning in MELBOURNE, Australia

IBM is seeking a Learning Services Delivery Lead. The aim of the position is to drive revenue and client satisfaction in support of annual contract commitments.Key Responsibilities:

  • Key contact for the day to day operational responsibility on the ANZ CPS Learning account

  • Drive service improvements across the BAU team with a concentration on Content Development Stream

  • Build strong relationship with key stakeholders across the Learning Community (GSS and Group HR) in understanding their work pipelines and how our team can support in delivering their services

  • Oversight on all Learning Streams (Learning Content, Operations and Technology) in ensuring key delivery services to the clients are met, provide value to the client, and mitigate any risks/issues as well as manage escalations

  • Client liaison on all operational ANZ/IBM governance forums

  • People-manage Content Development Stream with a focus on aligning and stabilising the on-shore and off-shore teams

  • Team with IBM learning project managers to ensure effective communication of project plans and changes, and attainment of Service Level Agreement / Quality measurements.

  • Work closely with the internal leadership team in achieving the overall value for the client

  • Communicate effectively with the IBM content development team who will develop/provide the training deliverables. Oversee learning solution development, budget, stakeholder / business reporting and LMS deployment of projects/programs.

  • Review and consult on communications and metrics plans for learning program roll out, and evaluation.

  • Serve as an escalation point for learning risks and issues

  • Client experience with content development capabilities, learning management systems

  • ability to manage client requirements within a Business Process Outsourcing environment is essential.

  • Demonstrated ability to provide consulting on planning, needs analysis/requirements, solution design, maintenance, curriculums/learning paths and evaluation/metrics of learning and performance solutions.

Operations/Infrastructure

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.