IHG Duty (Assistant) Manager - Crowne Plaza Melbourne in Melbourne, Australia


At Crowne Plaza ® Hotels & Resorts our goal is to make business travel work. That’s where you come in. When you’re part of the Crowne Plaza Hotels & Resorts brand you’re more than just a job title.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Join us as a Duty Manager in Crowne Plaza Melbourne. You’ll have ambition, talent and obviously, some key skills.

As Duty Manager you will be involved in all pertinent matters affecting guest service and hotel operations. In this role you will be supervising and supporting the Front Office Supervisor and Guest Service Agents. A key focus for the Duty Manager is to ensure guests receive prompt attention and personal recognition during their stay. Other responsibilities include; checking of billing instructions, monitoring guest credit, analysing and approving discounts and rebates, assisting guest relations in greeting and rooming and working with HR on manpower planning and management needs.


Ideally, you will have a minimum 3 years experience in a hotel front office environment with 2 years experience as a team leader or duty manager. You will have excellent customer relations, problem solving and time management skills, a working knowledge of hotel property management systems such as Fidelio, Opera and Lanmark and an understanding of point of sales systems such as Micros.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including hotel discounts worldwide. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself.

Find out more about joining us today by going to careers.ihg.com at http://www.ihg.jobs/

Job: Reception

Location: Australia-Melbourne

Requisition ID: MEL002255