ProPharma Group Medical Information Officer-English in Melbourne, Australia

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in the United States, United Kingdom, and Australia, ProPharma Group’s fully integrated service offerings provide clients with a comprehensive suite of global support services Our experienced team provides leading industry knowledge and proven processes. We offer the excitement of a consistently evolving career and the opportunity to continually learn while working on new and exciting projects in a variety of regions.

English language and written skills required.

Roles and Responsibilities

Medical Information service delivery

  • Providing a high quality medical information enquiry handling service by answering technical questions in respect of designated products in an accurate, confident and professional manner. Enquiries may be received via phone, letter, email and fax.

  • Complying with the specific Working Practices which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation.

  • Ensuring that tasks are completed within the deadlines documented in the agreed ProPharma Group SOPs and Working Practices.

  • Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma Group SOPs and Working Practices.

  • Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Admin Department to request the generation of medical information correspondence.

  • Logging all enquiries handled in an accurate, comprehensive and timely fashion in to Enquiry Handling Systems.

  • Liaising with Medical Information Assistants to ensure data received from clients is saved on file in a timely manner where applicable.

  • Ensuring that any confidential information or personal data related to ProPharma Group and its clients is managed in accordance with Data Privacy regulations as described in Propharma Grop SOPs.

  • Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry.

Quality Assurance

  • Maintaining quality in all areas of the job, particularly reporting of Adverse Events, Product Quality Complaints and logging enquiries into Enquiry Handling Systems.

  • Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.

General

  • Performing additional tasks within the Company as delegated by the Manager.

  • Having a good working knowledge of, and to comply with, the Standard Operating Procedures of ProPharma Group.

  • Complying with the Company’s health and safety policies.

  • Ensuring the Confidentiality Statement within the Contract of Employment is adhered to at all times in respect of the data and property of Professional Information, its clients and employees of the business.

Reports

  • Reports to Deputy Medical Information Manager, Medical Information Manager

Competencies and Skills

  • Able to work within a team in an open and professional manner.

  • Excellent written and oral communication skills and computer literacy.

  • Sound planning, prioritising and organisational skills. Showing an effective workload management system and meeting deadlines.

  • Able to take responsibility for work allocated (ensuring tasks are followed through to completion).

  • Accuracy and attention to detail.

  • Able to understand and follow processes.

Experience and Qualifications

  • A degree in a life science or pharmacy.

We are an equal opportunity employer. M/F/D/V

ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.

Posting Title: Medical Information Officer-English

ID: 2017-4942

External Company URL: www.propharmagroup.com