Marsh & McLennan Process & Peer Review Administrator in Melbourne, Australia

Process & Peer Review Administrator


  • Career development opportunity within Administration Centre of Excellence

  • Friendly and supportive team environment

  • Global Company

With an enviable reputation in superannuation and financial advice, Mercer is in the business of putting customers at the centre of everything we do, investing members’ money to create the best possible retirement outcomes. If this resonates with you then this is an exciting opportunity to join our Administration Centre of Excellence (ACE).This customer-focused administration team is responsible for the provision of quality administration services to customers. The primary purpose of this role is the processing and peer review of defined transactions within the Centre of Excellence.

The Process Peer Review and Quality Assurance Administrator is responsible for providing exemplary administration services to our customers including:

  • Completing allocated work with a high level of accuracy and with adherence to KPI’s

  • Peer reviewing work of colleagues and providing with appropriate feedback, as required

  • Liaising with customers, onshore and offshore colleagues with professional communication skills

To succeed in this role you will have previous administration experience (including intermediate knowledge of MS Word/Excel), a willingness to further your career within the superannuation industry and a genuine desire to “create betters lives” for our valued customers. System knowledge of SuperB and Calibre would be highly regarded but is not essential. Most important is your ability to process allocated tasks in an efficient manner with a focus on attention to detail.

In addition, your ability to work in a team, adaptability to change and willingness to learn and be cross skilled are all critical to your success.

If you are looking forward to your next step your CV and covering letter via the link to Alby Allison. You will be rewarded withwealth and lifestyle benefits and an excellent opportunity to grow your career.

About Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialised expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. At Mercer, we say we Make Tomorrow, Today .

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record and Bankruptcy check prior to commencement of employment.

Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity .

Please note should your resume be shortlisted, you will receive a link from HireVue to complete a digital video interview as part of the recruitment process. Once you have completed and returned the HireVue video interview a member of our Talent Acquisition team will make contact with you within two weeks. We hope you enjoy the process and look forward to viewing your interview very soon.


As Described Above

Job Client Service

Primary Location AU-VI-Melbourne

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Req ID: MEL0038I