ShoreTel Sales Engineer / Service Design Specialist in Melbourne, Australia

ShoreTel is seeking a Sales Engineer / Service Design Specialist that’s looking to “make their mark” and grow their career in our exciting, fast-paced and challenging environment. This is the perfect recipe for the highly accomplished and competitive team player who possesses the skills to promote our flagship products. The Solutions Architect is responsible for pre-sales client interactions and support of our channel partners in the assigned territory. We are looking for someone who has a positive attitude, highly motivated to learn and grow with the organization.


  • Pre-sales support to ShoreTel and Partner Sales Teams including discovery, demonstrations, designs, RFP responses and proposal presentations
  • ShoreTel and Partner Sales Team enablement, including training, transfer of information events, partner event support and creating ShoreTel evangelists at our partners
  • The Solutions Architect needs to form a strong relationship with the appropriate ShoreTel Sales Team in the assigned territory to achieve assigned Revenue and Customer Satisfaction goals Requirements:

  • 3-5 years of relevant experience as a Solutions Architect preferably in support of channel(s)

  • Experience selling emerging technology and evangelizing emerging markets is highly desired
  • An understanding of the local Unified Communications market and its competitive landscape
  • Experience with UC and Call Center required
  • Familiarity with the assigned territory is highly desirable The ideal candidate should have strong working knowledge and experience in the following areas:
  • LAN
  • WAN
  • Microsoft Windows Servers and clients
  • Linux
  • Server and Desktop Virtualization
  • IP and TDM PBX
  • Unified Communications
  • Contact Centre
  • Mobility
  • SIP
  • Cloud


  • 4 year college degree preferred

ShoreTel (NASDAQ: SHOR) provides businesses worldwide with communications solutions that make interactions simple. From business phone systems, unified communications and contact center solutions to a fully hosted voice and SMS development platform, ShoreTel delivers unmatched flexibility and ease for companies looking to increase productivity and drive innovation. ShoreTel offers solutions in the cloud, onsite or a hybrid of both, giving customers the freedom to choose the best fit for their business needs now and in the future. Headquartered in Sunnyvale, Calif., ShoreTel has offices and partners worldwide. For more information, visit

Location: Melbourne, Victoria, Australia

Date posted: June 21, 2017

Department: Sales

Type: Full-Time