Red Hat Senior Sales Operations Analyst, ANZ in Melbourne, Australia

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat's Operations team is looking for a Senior Sales Operations Analyst to join us in Melbourne, Australia. In this role, you'll play a key part in ensuring that Red Hat’s sales goals are met in the Australia and New Zealand (ANZ) region. On a daily basis, you'll oversee the activities related to sales and partner operations and data operations while developing support systems and process controls for the sales team. As a Senior Sales Operations Analyst, you’ll need to have solid focus on processes and analytical skills.

Primary job responsibilities

  • Analyze, define, and improve current systems and processes to increase efficiency and productivity in the field

  • Maintain and coordinate key functions for core processes related to order management and lead-to-cash workflows

  • Work with the global infrastructure technology team to define and implement systems and tools that enable efficient and scalable processes

  • Guide operational optimization and simplification into new and existing sales processes and facilitate forecast and pipeline measurement activities with the sales directors

  • Coordinate with the Sales team and relevant business teams like Finance, IT, Marketing, and Legal to ensure clear communication and business success

  • Produce revenue reports and analysis

  • Troubleshoot existing processes and resolve issues logged by users

  • Offer cross-functional support involving various stakeholders

  • Own the processes and procedures for the customer relationship management (CRM), including the use of Salesforce.com

  • Document the business process, requirements, and potential solutions

  • Manage a geographically distributed team tasked with delivering a high level of customer service and business insight to the sales regions and leadership team and supporting the regional teams in large, strategic, or complex opportunities

  • Build a repository of competitive information, proposals, and RFP responses that can be used across all of the sales teams, while ensuring consistency across strategic programs, rules of engagement, sales engagement, business planning, and sales programs

  • Measure business metrics and pipeline conversion metrics to improve forecast accuracy; assist with regional planning activities and using cross-functional resources to create, develop, and deliver sales-ready insight and analysis

Required skills

  • 7+ years of applicable work experience

  • Excellent written and verbal communications skills in English

  • Advanced skills in using office systems like spreadsheets or word processors

  • Ability to prioritize tasks and organize work in order to meet goals and reach expectations

  • Competence in providing a quality service from the perspective of stakeholders and their interests

  • Ability to work as part of a team while demonstrating flexibility and initiative

  • Talent for working in a fast paced environment

  • Capacity to maintain positive outlook and attitude in difficult and challenging circumstances

  • Background in sales administration is an advantage

  • Experience in CRM and sales operations is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Job ID 58247

Department Operations

Location AU-Melbourne

Posting date 7/4/2017

Remote base ..