Amazon.com Support Engineer - Physical Security in Melbourne, Australia

Are you a Support Engineer or Systems Administrator with strengths in Windows? Are you Customer focused? Do you have a strong desire to stay on the cutting edge of technology? If the answer these questions is YES, then the Global Security Operations team at Amazon wants to talk to you.

Amazon Global Security Operations (GSO) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group. This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, CCTV, visitor management, and incident management systems. The Security Integrations Group is a 24/7 operations team requiring weekend shift work.

Responsibilities include:

  • Day-to-day operational support of fast-paced complex distributed physical security infrastructures.

  • Responding to telephone, ticket and e-mail requests in a professional, efficient manner.

  • Perform various technical project / administrative related activities on the security infrastructure systems.

  • Following standard procedures for proper escalation of issues to the appropriate teams.

  • Reviewing and recommending logical and technical design as defined by documented standards.

  • Documenting knowledge in the form of knowledge base articles.

  • 1-2+ years of experience working in either a customer facing IT role, or the security industry

  • Bachelors or Associates degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)

  • Experience managing projects with shifting priorities

  • Knowledge of computer basics through work experience or education

  • Experience building and maintaining strong working relationships with internal and external partners

  • Ability to work shifts that include holidays and weekends

  • Experience working with Physical Access Control Systems (e.g., Lenel, Honeywell, AMAG, etc.), or their associated hardware

  • Ability to program to solve problems and automate repetitive tasks in a common scripting languages such as PowerShell, VBScript and Perl

  • Experience working with Microsoft SQL Server

  • Experience working with PowerShell or other scripting languages

  • Experience working with Amazon Web Services products or technologies (e.g., EC2, S3, RDS, Kinesis, etc.)

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran

AMZR Req ID: 566936

External Company URL: www.amazon.com