American Express Training Manager in New South Wales, Australia
At American Express we aspire to become the world’s most respected service brand. Our values encompass customer commitment, integrity, quality, teamwork, respect for people, good citizenship, will to win, respect for others and personal accountability. As a valued contributor you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. At American Express, you are among the “Best Global Brands”.
You will be responsible for driving productivity for our 3,500 global field Sales and Account Development Team Members through field training, communications, and effective go-to-market strategies. The Training Manager, JAPA will be responsible for collaborating with Field Leaders and a variety of stakeholders from different business lines on how to best develop learning solutions and for the implementation of the learning programs in Australia, Singapore and Hong Kong.
Specifically, the role will involve:
Partnering with the Global Field Enablement Training Team to develop a training strategy for GCP JAPA and to ensure global training initiatives and content is relevant for team members in the region
The management and delivery of JAPA Training programs using a range of mediums such as On the Job, e-Learning, Social Networks and In-Person facilitated workshops
Partnering with Global Field Communications, Product, Marketing, and other Operational teams to lead training to the field in JAPA
Working with Training vendors to ensure high quality, relevant training content is delivered to the GCP Field Teams
Leading Training workstreams, including developing and managing project plans in alignment with timeframes, budget, scheduling and resources
Researching, evaluating, recommending, and assisting with the implementation of learning courses
Collaborating with key project stakeholders to analyze learning needs, recommend learning solutions or instructor-led delivery as appropriate and implementing the program roll-out
Leading one team member
Extensive years of experience in Learning & Development, Field Sales/Account development or support roles
Experience partnering across many functional areas (such as Field, Marketing, Product, Risk, Operations)
Experience designing and/or delivering training or coaching
Strong communication (written and verbal), and influencing skills at all levels in an organisation
Flexibility and resilience to respond to changing requirements of the business • Experience working with both senior stakeholders and project team-level members and must be able to articulate design concepts and strategies clearly
People Management experience (preferable) Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Title: Training Manager
Location: Australia-New South Wales-Sydney
Requisition ID: 17006150