Dell Advisor, Service Delivery in North Ryde, Australia

Advisor, Service Delivery

Job ID R10377

Date posted 10/12/2017

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General Summary

Provides advanced technical and/or business consultative services for a high profile banking client. The supported environment is a virtualized networked environment provided to the customer as a managed service. Successful applicants will need to understand and provide over-arching and holistic view of the service provided from a technical perspective. Be key in assisting this client and other clients on design upgrades, expansions and configuration changes, so that the team can deliver to the agreed service level and or exceed the customers expectation. Provide support for day to day operations of the environment including problem resolution, tuning and configuration change.


  • Work as part of a team and be technical lead for architectural design, strategies and plans. Review clients Logical Design, DC architectures and solution overview prior to configuration, upgrades and expansions.

  • Provide and maintain design / architecture documentation for all changes. Follow best practices and advise the supporting team and client on practices that will reduce risk and provide stability up to and beyond industry standards.

  • Provide support on networking components and configurations, advanced knowledge of networking is a must. Including but not limited to Cisco Nexus and Compute.

  • Mentor other team members on Networking, LAN’s and VLAN’s and provided documented training

  • Configuration of SDN integrating into VMware vSphere, NSX, VDS.

  • Work with in-house team to development & automate repeatable tasks and provide operational support

  • Provide day to day support of existing environment, including participation in rostered after hours support duties, for problem solving and configuration changes and upgrades to the clients environment.

  • Work with Global support and Engineering groups to resolve faults and qualify new solutions.

  • Manage risks in the environment, create remediation plans, document and track to completion within an ITIL framework.

  • Work with project management team providing technical assistance in planning and implementation of projects.

  • Assist Client and supporting team with Disaster Recovery testing and implementation.

  • Gain EMC Certification for products supported in the client’s environment. Stays current on technical specifications for hardware/software requirements of EMC and industry products through professional associations, trade journals, networking, and associated training and seminars.


Must Have

  • Bachelor's Degree in Computer Sciences, Computer Engineering or other relevant subject

  • Cisco CCNP minimum, - Understanding of OSPF, BGP, Static routing etc required

  • Expert level familiarity with the Cisco Nexus and Data Center product lines, including LAN (Nexus) 9K, 7K, 5K,3K 1K, Edge/Core Routing (Cisco ASR).

  • Expert level understanding of layer 2 switching, layer 3 routing, IP protocols, Ports & traffic flow patterns in typical DC environments. Ability to troubleshoot and diagnose network issues with an expert level ability to zone in on where problems may exist in a network.

  • Ability to analyze Wireshark & packet captures at a fundamental level.

  • Solid understanding of firewall operations and associated TCP/UDP ports, IP protocols and traffic flows.

Helpful to have

  • Familiarity with the VMware Data Center, Cloud Infrastructure, Networking and Security family of products. Including but not limited to vSphere SDDC, vSphere vRealize, vSAN and vSphere NSX

  • Knowledge of VxRack systems (preferred but not essential)

  • Converged Server Technologies: Dell PowerEdge Servers

  • Converged Network Technologies: Cisco Nexus(required)

  • Converged Infrastructure: VCE Vblock(required) & Vxblock, HP CloudSystem, IBM PureSystems

  • Network Security: VMware NSX

  • Hypervisor Technology: VMWare ESXi(required)

  • Data Center deployment at scale, Cisco ACI, Cisco MP- BGP EVPN, VMware NSX, comparable vendor implementation of Spine/Leaf DC architecture, Interconnectivity solutions such as Cisco OTV

  • Scripting ability a key advantage – Python, powershell etc highly desirable

  • Understanding of ITIL

Skills and Attributes:

  • Customer Focused

  • Strong problem solving skills

  • Excellent communication and presentation skills

  • Professional, dependable, and flexible team player who is self-motivated

  • Must work well under pressure

  • Ability to work effectively with management

  • Eager to learn new technologies outside of your core skillset

  • Mentoring/Coaching skills

Our Values

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work.

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