Medtronic Territory Manager - RMS in North Ryde, Australia

Territory Manager - RMS


North Ryde, New South Wales, Australia

Requisition #:


Post Date:

Jun 09, 2017


To achieve sales revenue and market share targets for a specified territory, by promoting and selling defined products to medical/surgical specialists and clinical/technical professionals. To maintain existing customers and develop new accounts .To practice effective territory management in terms of planning, organization and administration, along with timely and accurate expense planning and control.


  • Plan work to achieve or exceed sales targets while maintaining a professional image for Medtronic in the marketplace

  • Provide regular, meaningful and concise reports to the Regional Sales Manager /Sales Manager.

  • Provide education effectively to all clinical end users and hospital staff.

  • Gather market intelligence (product, price, promotion, discount etc.) by observation, discussion or research. Sources of intelligence will include customers, competitors, suppliers and anyone else affected by its range of products.

  • Deal with customer queries in a professional and courteous manner

  • Ensure the highest level of product and technical knowledge is attained and maintained

  • Recognize and understand competitive products, features, strengths in relation to the company’s products

  • Actively seek to develop and expand on territory management and selling skills

  • Strive to understand customer needs and provides credible alternatives that effect mutually beneficial outcomes for the customer and the company

  • Work individually and as part of the wider team to establish and foster strong relationships with key opinion leaders

  • Ensure timely follow-up and prompt resolution to customer/patient technical and product issues, including after-hours support when needed

  • Train Medtronic customers in the use of products where it is appropriate and where competent to do so.

  • Maintain good relationships with all staff at all levels and functions within the organization

  • Seek new business by planning meetings with key personnel

  • Attend conferences and trade displays as required

  • All activities must be performed in compliance with the local Quality System.

  • Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.

  • All other duties as assigned.

  • Travel requirement: 30-40%

  • All activities must be performed in compliance with the local Quality System.

  • Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.

  • All other duties as assigned.


  • Proven sales experience, preferably in the medical device industry

  • Demonstrated ability to meet and achieve sales targets

  • Experience selling into Hospitals

  • Nursing background with experience working within Operating Theatre’s

  • Experience managing stock effectively on a regular basis complete forecasting reports

  • Able to work effectively within a team environment as well as autonomously

  • Computer literacy including sound knowledge of the MS Office suite of software, salesforce .com or similar CRM system

  • Knowledge and understanding of the relevant healthcare system


  • Interpersonal savvy; excellent communication and rapport building skills

  • Customer focused; understands and delivers exemplary customer service at all times

  • Professional presentation and ‘presence’

  • Can work autonomously but is also a team player

  • Self-motivated and positive; outgoing and friendly

  • Enthusiastic, energetic with a ‘can do’ attitude

  • Ability to quickly establish credibility with all levels of customer base

  • Planning and organizing skills

  • Good time manager; well organised, able to set and reset priorities

  • Willingness to learn, especially technical information

  • Strategic agility with strong commercial acumen

  • Ability to deal with ambiguity


  • Preferred -relevant undergraduate degree plus additional industry qualifications.

  • Minimum - Technical /Clinical or nursing diploma level


  • Entry level for experience 3+ years of sales experience in a healthcare environment


Medtronic aspires to be a leader in the transformation in healthcare and that requires every employee to develop and model leadership capabilities in their daily work. We believe that adopting a common set of actions and behaviors will help instill and enable a culture where employees are empowered to lead and make an impact at all levels of the organization.

Medtronic leadership expectations:

  • SHAPE - We are committed to being experts in what we do with a clear vision of where we are going and the plan to get there.

  • ENGAGE - We partner with and involve others, knowing that diverse talent, skills, and perspectives lead to better outcomes.

  • INNOVATE - We are bold thinkers who create new ideas and bring our best solutions forward to benefit our patients, partners and customers.

  • ACHIEVE - We do what we say we are going to do, delivering results with the highest standards.


Physical capabilities to perform the job:

  • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to drive a car, use a computer, and communicate with peers and co-workers.

  • Able to lift to sit or stand for extended periods of time doing computer – based work.

The above description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.