Kellogg Customer Engagement Management ANZ in PAGEWOOD, Australia

Grow with us as a passionate and enthusiastic Customer Engagement Manager. The primary function of this role is to lead and manage Customer Service group. This area is seen as a strategic opportunity in the way we engage with the customer to establish leading edge service and support in order to gain competitive advantage.


You will be a successful Customer Engagement Manager by:

  • Developing and building the Efficient Consumer Response (ECR) Business Case which incorporate Industry best practice, and are actively used to guide and direct individual customer projects to achieve the overall company objectives

  • Effectively managing the above plan to ensure acceptance by all department heads involved in support of key initiatives

  • Developing, assessing, evolving and implementing individual customer projects to create shared (Kellogg & Customer) benefit by introducing project which will simplify the supply chain and reduce operating costs and inventory

  • Developing good working relationship with all key customers, establishing collaboration processes for mutual benefit

  • Collaborating internally with National Account Managers and Category Managers to ensure that replenishment processes are aligned with strategy

  • Leading the talent management processes for the departmental employees to ensure effective succession planning


As well as hunger to learn succeed in the role, you must be able to meet the following requirements:

  • 5 - 10 year of general business experience in Supply chain management

  • Strong understanding of the sales environment

  • Strong negotiation and communication skills

  • Ability to understand systems, has computer literacy and analytical skills

Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.


Title: Customer Engagement Management ANZ

Location: AU-NSW-Pagewood

Requisition ID: LOG002370

Job Function: Logistics and Supply Chain

Job Type: Professional

Closing Date: Sep 6, 2017, 9:59:00 AM

Relocation Assistance: No