Volvo Group Service Advisor in Pinkenba, Australia
Volvo Group Australia has an opening for an experienced automotive Service Advisor to join our dynamic Retail Dealership. This position plays a key role in delivering exceptional customer service to our diverse client base by providing product support and answering a varied range of technical queries on our late day shift operations, 11am - 7.00pm.
With Volvo Group Australia you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win!
About the role:
Provide exceptional customer service by answering technical queries promptly for our customers
Efficiently assign and organise customers service work schedules
Regularly communicate with customers on the progress of their service including any variances to scheduled work
Support front counter operations ensuring customers are prioritised and attended to promptly
Accurately assist with customer invoicing and purchase orders enquires.
Previous work experience within the commercial or light vehicle industry
Demonstrated technical and mechanical knowledge
Passionate about delivering outstanding customer service
Comfortable in navigating around a computer including data entry and the ability to learn systems quickly
Highly organised to efficiently deliver to our existing and future customer base
Sound administration skills with a strong attention for detail
Team player with a flexible approach to work commitments
Heavy Commercial Vehicle trade qualification desirable but not essential.
Competitive remuneration + incentive plan
Supportive and friendly team culture focused on quality and service
Career development with Global prospects
Above statutory superannuation payments
Employee benefits and discounts from a large selection of Retailers
A strong commitment to safety
A dedicated Health & Wellbeing program
Discounted Private Health Insurance & Dental
Workplace Giving Program
The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
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