Volvo Group Service Advisor in Pinkenba, Australia

Volvo Group Australia has an opening for an experienced automotive Service Advisor to join our dynamic Retail Dealership. This position plays a key role in delivering exceptional customer service to our diverse client base by providing product support and answering a varied range of technical queries on our late day shift operations, 11am - 7.00pm.

With Volvo Group Australia you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win!

About the role:

  • Provide exceptional customer service by answering technical queries promptly for our customers

  • Efficiently assign and organise customers service work schedules

  • Regularly communicate with customers on the progress of their service including any variances to scheduled work

  • Support front counter operations ensuring customers are prioritised and attended to promptly

  • Accurately assist with customer invoicing and purchase orders enquires.

About you:

  • Previous work experience within the commercial or light vehicle industry

  • Demonstrated technical and mechanical knowledge

  • Passionate about delivering outstanding customer service

  • Comfortable in navigating around a computer including data entry and the ability to learn systems quickly

  • Highly organised to efficiently deliver to our existing and future customer base

  • Sound administration skills with a strong attention for detail

  • Team player with a flexible approach to work commitments

  • Heavy Commercial Vehicle trade qualification desirable but not essential.

Benefits:

  • Competitive remuneration + incentive plan

  • Supportive and friendly team culture focused on quality and service

  • Career development with Global prospects

  • Above statutory superannuation payments

  • Service recognition

  • Employee benefits and discounts from a large selection of Retailers

  • A strong commitment to safety

  • A dedicated Health & Wellbeing program

  • Discounted Private Health Insurance & Dental

  • Workplace Giving Program

  • Free parking.

About us

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Auto req ID

72078BR

Entity

Volvo Trucks

State/Province

Queensland

City/Town

Pinkenba

Employment/Assignment Type

Regular

Travel Required (Maximum)

None

Last application date

30-Jun-2017

Functional Area

Aftermarket