Marriott Guest Service Agent in Queensland, Australia


At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all we ve got on property and off. When guests stay with us, it s not just a room with a bed that they re buying. It s an experience. We re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.


If you have a 5 star attitude towards service and enjoy working in a fast-paced hospitality environment, this is the job for you!

To assist us in maintaining our reputation for outstanding customer service, we are currently seeking an experienced and enthusiastic Part Time Guest Service Agent to join our Front Office Team.

Job Description

The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out.Accuracy and accountability of payment verification, processing of deposits and exchange of currency is essential.Responsibilities will also include assisting guests with booking airport transfers, local restaurants and tours.


This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast paced environment. The successful candidate must have a friendly and welcoming attitude with everyone. Prior experience in a similar role in a hotel environment is an advantage. Candidates must be available to work a rotating roster, including weekends and graveyards.

To attract and retain the best and brightest people for our team, we offer a range of exceptional benefits, including:

Free onsite parking

Discounted meals

Exceptionally generous accommodation discounts

World class training programs, and

Strategic career development opportunities.

Working for Sheraton is so much more than just a job, it s a lifestyle.

Be your best. Start your career at Sheraton, where you don t just work you belong.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Job: Rooms and Guest Services Operations

Organization: Sheraton Hotels & Resorts

Location: AUS-Queensland

Requisition ID: 1700272F