MasterCard Associate Specialist Product Operations in Rozelle, Australia

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Associate Specialist Product Operations


To ensure fulfillment of gift cards and merchandise within SLA and to ensure a satisfactory customer experience

Understand product assortments so that any actions taken on sales orders will mean the consumer is surprised and delighted with the solution (eg, upgrade or bonus)

Supply Chain process enhancements

Customer ETA advice and actions to Call Centre

Engage suppliers to expedite stock orders

Do you have a passion for success and a goal oriented demeanor that would push you to accomplish set tasks

Are you motivated to be a part of a team driving and improving customer experience?

Can you work well and communicate with others to contribute to team efforts


Aged order reporting including client specific Aged order reporting

Redemption margin management (where replacements are allocated)

Customer resolution costs management (eg, re-delivery, upgrade or gifting)

Liaising with suppliers, warehouse, client teams and call centre to ensure every customer€™s engagement with MasterCard is a positive one

Quick resolution to MIMs and escalations

All About You

Logistics / Supply Chain experience including knowledge of warehouse processes

Good understanding or Working knowledge of ERP systems (Oracle / Epicor / Warehouse Minder)

Advanced Excel Skills €“ vlookups, macros, pivot tables

Customer service experience

Exposure to ERP systems (Oracle and/or Epicor)

Ability to work independently and exercise initiative and possess strong communication and organizational skills

Ability to multitask on a daily basis and maintain multiple projects in parallel

Proven capability to work in a fast paced dynamic environment

Must be very organized and detail-oriented

Strong written and oral communication skills with excellent analytical skills

Equal Opportunity Employer
Requisition ID: R-49468