Dell Inside Sales Representative, Authentication in St Leonards, Australia

Job Description:

RSA Job Title: Inside Sales Representative, Authentication

Reporting to: Director, Inside Sales – Asia Pacific & Japan

Location: Sydney

Role Summary

Responsible for implementing and managing SecurID Authenticator renewal initiatives, market share expansion through the acquisition of new (“Greenfield”) customers, and installed base retention and growth within existing SecurID customer base. Maintains Authenticator renewal revenue base at highest possible retention rate and protects future revenue stream. Ensures timely renewal and promotes awareness of upgrade and add-on opportunities to customers. Works towards assigned Inside Sales revenue goals.

Principle Duties & Responsibilities

  • Duties include driving specific renewals for SecurID Authenticator refresh, outbound calling and prospecting to increase market share, and to protect and expand RSA's installed base through existing customer upgrades.

  • Responsible for handling customer sales inquiries with the goal of maintaining or upgrading existing customers' products and services.

  • Advises customer of pricing, product upgrades, new service offerings, etc.

  • Advises customer of expiring SecurID Authenticator inventory.

  • Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers.

  • Update Salesforce on a daily basis and maintain accurate opportunity management.

  • Compilation and management of weekly reports and sales forecasts.

  • Complete quarterly training requirements to build knowledge and improve skills.

Key Relationships

  • Reports to Director, Inside Sales – Asia Pacific & Japan.

  • Close working relationships with Sales, Services, Marketing and Channel Management.

  • Deals with partners, resellers and distributors as required.

  • Deals with end users.

Qualifications and Experience


  • Strong team player, able to work effectively with colleagues to maximise revenue potential within region.

  • Customer focussed.

  • A self-starter, energetic, enthusiastic and highly motivated.

  • Experience in using Microsoft Office suite of applications.

  • The ability to complete assigned tasks independently with a high degree of accuracy.

  • Strong communications skills with good spoken and written English.

  • At least 12 months experience in a similar role.

  • Willingness to travel as required.


  • Understanding of the IT Security market.

  • Experience in using SAP and Salesforce.

EMC Values:

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Critical Hiring Criteria:

Functional Area(s):




Business Unit:



Australia - St Leonards