MasterCard Account Support Manager in Sydney, Australia

Who is Mastercard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Account Support Manager


Prepaid Management Services is the division of Mastercard that concentrates on Prepaid Solutions such as our Multi-Currency CashPassport product.

Traditionally focused on the Travel sector this business unit is driving forward Prepaid throughout the world with innovative and leading solutions that we integrate with Global brands.

Our business is responsible for leading the strategic growth of Cash Passport and other Prepaid channels managed by Prepaid Management Services including Qantas Cash and NAB Traveller in Australia and NZ.

This role sits within the Sales team and will be primarily focused on building strong customer relationships, via deep technical understanding of partner needs.

The successful candidate should be proficient in digital technologies and capable of gathering requirements and working with subject matter experts to manage client expectations and identify opportunities for increasing revenue (via both new products and segments within Australia and New Zealand).

Reporting to the Head of Strategic Partnerships, the Account Support Manager will primarily support the Qantas account and be responsible for providing the day to day support to ensure projects, work streams and the profitability of the account are maintained.

The Account Support Manager will support and contribute to the delivery of strategies and new opportunities.

Are you able to consult effectively, build and maintain relationships at all levels including both internal and external customers?

Do you have demonstrated experience in managing large scale accounts?

Do you possess multi-tasking, coordination and follow through skills to keep the business organised and proactive?


Work in partnership with the Implementation team and various internal stakeholders including the Sales, Operations, IT, Finance teams etc. to ensure effective and efficient implementation of Mastercard Prepaid Management Services capabilities to the Qantas account.

Deal appropriately with a range of enquiries from a variety of sources and taking any necessary follow up action; this role is the lead for ensuring requests are captured, discussed, solutionised and followed through.

Conduct analysis on market trends and competitors.

Assist with the preparation of presentation material (statistics, PowerPoint, reports etc.) for meetings.

Liaise with both internal and external customers in managing regular meetings between the various business units on both sides including maintaining actions and minutes.

Manage the distribution of the marketing material in relation to website, collateral to Legal, MA, issuer, Compliance for approval and owning the sign off of marketing / campaign readiness in an organised way.

Manage Mastercard Prepaid Management Services / Client process flow to produce process improvements, cost efficiencies and service excellence.


All About You

This role would lend itself to a highly organised account manager, ideally with a digital production background (either agency or client side) to ensure methodical management of BAU activities on a weekly basis.

The role requires strong coordination with internal teams, including delivery team, to manage x4 digital implementations per year (whereby new functionality and processes are implemented online).

Ability to manage a high workload, prioritise and be able to take responsibility for managing the overall success of the Qantas account.

A structured, process driven and analytical approach.

Strong digital production background; capable of managing projects and understanding technical requirements for sharing with the wider business.

Excellent communication skills and strong personal confidence and self-sufficiency

Intermediate MS Office skills.

Strong influencing, communications, relationship building/management and interpersonal skills.

The will and ability to work cooperatively with others including diverse range of internal and external stakeholders towards a common objective, as well as supporting team members when required.

A proven ability to work in complex business environments and manage multiple stakeholders to deliver outcomes.

Strong work ethic who takes on and accepts responsibility, going above and beyond the roles description to ensure positive outcomes for both MPMS and Qantas.

A keen eye for detail.

Equal Opportunity Employer
Requisition ID: R-54315