Citi Campaign Support Analyst in Sydney, Australia

  • Primary Location: Australia,New South Wales,Sydney

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17031309

Description

As part of one of the world's largest financial services companies with a presence in more than 100 countries, Citi Australia has provided financial services to Australian consumers, corporates, institutions and governments for more than 30 years. Recognised for its innovative range of global products and services, Citi today counts more than one million Australians and one thousand local corporate and institutional clients as valued customers.

Manage and investigate Technology and Application incidents and provide timely incident reports to management.

  • Work with local and global Technology and Application support units to coordinate the resolution of technical and application related issues

  • Povide a weekly, quarterly and annual management report

  • Provide stakeholders an update incident report when an incident occurs

  • Review the Problem Management Procedure annually

  • Coordinate the review and approval of Application Support Documentation

  • Participate in the monthly Incident Reporting global conference calls

  • Update the Business Response Group web page with incidents and reports

  • Central point of contact for Incident Management tool “Executive Management System” (EMS)

  • Train new staff to use EMS

  • Central liaison point between global EMS support and Local EMS users

  • Manage assigned technology projects

  • Ensure the business unit maintains the ethical standards contained in the Citigroup Code of Conduct

  • Ensure the business unit adheres to firm policies and procedures, regulatory and legislative requirements

Qualifications

  • Technical knowledge of Infrastructure desirable.

  • Be able to work autonomously and as part of a team.

  • Web Design skills are desirable.

  • Documentation skills.

  • Project management skills desirable

  • Ability to translate technical issues into business impact.

  • Financial institution knowledge is an advantage

  • Excellent communication skills.

  • Good presentation skills are an advantage

  • Good problem management skills are necessary

  • Good analytical skills are required

  • After hour’s work will be required, this includes global conference calls in the evening.

  • At least 2 years IT experience

When you work at Citi, you’ll be working for an organisation that truly has a global footprint and a powerful network that spans the globe. We celebrate individual ingenuity and leverage the diversity of our people in order to drive high performance. Through dedicated support, training and resources, we promote our talent and future leaders to bring about lasting and positive impact. Citi continues to be an Employer of Choice for Women and supports a flexible work environment.

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