Marsh & McLennan Client Service Manager in Sydney, Australia

Client Service Manager


With an enviable reputation in superannuation and financial advice, Mercer is in the business of putting customers at the centre of everything we do, investing members’ money to create the best possible retirement outcomes. To support this, we are currently seeking a Client Service Manager who will strive to build a healthy partnership between Mercer and the client. If you are highly motivated with excellent organizational, communication and interpersonalskills, and thrive on looking for new opportunities for the client, than this could be the job for you!

About the Role

The Client Service Manager acts as the day to day point of contact for clients and is instrumental in remedying issues providing advice and working internally to proactively coordinate the very best service delivery. The team is collaborative and supportive and motivated to build strong relationships and offer further MMC solutions to our clients.

The role will be responsible for:

  • Working with Relationship Manager to develop and execute account plan and manages the commercial aspects of the relationships and delivers against the agreed account plan

  • Proactively manages client relationships to improve client satisfaction, reference potential and to optimise client retention

  • Identifies and pursues opportunities for growth with clients to expand current offering and by involving other parts of Mercer and MMC

  • Acts as conduit and “face of Mercer” to the client, providing ‘visibility’ of Mercer within the client organisation

  • Assists the Sales team as appropriate with submissions and tenders

  • Partners with other Mercer teams to actively promote Mercer services and products to the clients and membership base


  • Degree qualified in finance or superannuation related fields and RG146 compliant

  • Minimum 5 years’ experience in a client service or business development within a financial services environment. Exceptional relationship management skills, both at the individual and corporate level

If this sounds like the challenge you are looking for, APPLY now! For a confidential discussion please contact Alby Allison on 02 8864 6287.This is your chance to be a part of a dynamic and supportive team in a successful organisation while being provided with a range of health, wealth and lifestyle benefits.

About Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. At Mercer, we say we Make Tomorrow, Today .

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete Criminal Record and Bankruptcy check prior to commencement of employment.

Mercer is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity .

Please note should your resume be shortlisted, you will receive a link from HireVue to complete a digital video interview as part of the recruitment process. Once you have completed and returned the HireVue video interview a member of our Talent Acquisition team will make contact with you within two weeks. We hope you enjoy the process and look forward to viewing your interview very soon.


As Described Above

Job Client Service

Primary Location AU-NS-Sydney

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Req ID: SYD001P1