Amazon.com Cloud Support Engineer - Storage & Content Delivery in Sydney, Australia
Cloud Storage, Content Delivery Networks, Transcoding, Streaming and Messaging. These are the kinds of services that we work with daily in Premium Support. We know the technology intimately and eagerly keep abreast with where it is moving. It is through this passion that we support our customers in their creative ventures.
You will be at the forefront of Cloud technologies, interacting and mastering the full breadth of AWS services. You will be surrounded by people that are wickedly smart, fanatical about Cloud Computing and believe that world class support is critical to customer success and innovation.
AWS Support provides technical support and advice to a wide range of customers as they build mission critical applications with the full suite of our services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.
Amazon was recently voted #5 most admired company in the US, #1 most innovative and #1 in Customer Service.
Amazon’s technology business has a history and tradition of leading the world in web related technologies and services. Being a member of Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructure, applications and ideas into the Cloud.
Are you ready to make a difference and help our customers to make the most of AWS?
Every single day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers' varied needs
Interact and collaborate with leading technologists around the world
Work directly with Amazon Web Services Architects to help reproduce and resolve customer issues
Leverage your experience to provide feedback to internal AWS teams on how to improve our services
Drive customer communication during critical events
Strong Linux or Windows system administrator skills
Experience operating and troubleshooting email services and SMTP
Knowledge of client/server and distributed systems architectures
Knowledge of large scale storage architectures and backup/DR strategies
Experience with scripting
Excellent oral and written communication skills
Customer service experience / strong customer focus
Strong multitasking skills
Strong analysis and troubleshooting skills and experience
Motivated and excited to be learning new technologies every single day
Understanding of Content Delivery Networks
Experience troubleshooting filesystem, block and object storage
Detailed knowledge of storage protocols: iSCSI, NFS, CIFS, SMB
Good understanding of networking protocols: DNS, HTTP, SSL, SMTP, TCP
Expertise with iperf, MTR, traceroute, dig
Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
Experience with search engines (solr / lucene)
Prior working experience with AWS
Experience with Cloud architecture patterns and distributed computing concepts
Messaging and Queueing experience
Experience working with REST API based services
Exposure to security concepts and standard methodologies
AMZR Req ID: 558614
External Company URL: www.amazon.com