Cloud Support Graduate in Sydney, Australia

Amazon was been recently voted #5 most admired company in the US, #1 most innovative and #1 in customer service.

Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.

As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success.

What do we like about working at AWS Support?

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in 4 countries around the world, and are growing rapidly.

Every day will bring new and exciting challenges on the job while you:

  • Learn and use ground-breaking technologies

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

  • Interact with leading technologists around the world

  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues

  • Drive customer communication during critical events

    We are seeking people with a strong technical aptitude and an innate hunger for knowledge. Can you work at the Linux command line and or windows PowerShell Do you have a understanding of networking concepts and protocols (TCP/IP, DNS etc)? Are you comfortable installing and setting up Database servers and configuring third party clients to connect to use the database?

You must have:

  • Good understanding of networking concepts.

  • Good understanding of either Linux or Windows server administration

  • Excellent oral and written communication skills

  • Have strong customer focus

  • Have strong multi-tasking skills

  • A self-starter who is excited about technology

  • Open to working at least 1 weekend day.

    • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Programming / Scripting experience (Java, Perl, Ruby, C#, and/or PHP)

  • Exposure to security concepts / best practices



AMZR Req ID: 545614

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