Unilever Customer Manager, Homecare in Sydney, Australia

Customer Manager, Homecare



An exciting National Account Management opportunity has become available for an experienced account manager to join our Customer Development team.

Leading the relationship for one of Unilever’s major key customers, the National Account Manager (also referred to as a Customer Manager) will have Profit and Loss (P&L) responsibility across our Homecare categories; including major brands within Fabric Cleaning and Fabric Conditioning and Household Cleaning.


  • Responsibility for the P&L of Unilever’s Homecare business including: turnover, profitability, trade spend and market share delivery

  • Delivery and implementation of the customer Business Development Plan

  • Forecast reliability and accuracy

  • Management operations with the customer to deliver specific solutions on ranging, pricing, merchandising, promotions and in store activation

  • Influence the strategic direction for the category with the customer and vice versa

  • Bring the customer’s voice into Unilever and take responsibility as the representative for Unilever with the customer across homecare


  • Previous experience developing commercial customer relationships

  • Previous experience account management experience within FMCG regarded highly

  • Previous experience in a role with Profit and Loss (P&L) responsibility

  • Excellent communication skills; both written and verbal

  • Previous experience working with shopper and consumer insights

  • University degree education regarded highly

  • Business savvy and able to execute strategic plans with rigour

  • Influencing skills adaptable to deal with challenging communication styles

  • Self-motivated, results driven and ability to work well within a team

Job: Customer Development

Primary Location: Australia-New South Wales-Sydney-Sydney CBD

Schedule: Full-time

Shift: Day Job

Unposting Date: Jul-16-2017

Req ID: 170008J5