Dell Inside Sales Renewals Account Manager in Sydney, Australia

Inside Sales Renewals Account Manager

Job ID R08963

Date posted 10/09/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.


Responsible for collaborating with Sales and Partners on Infrastructure Modernization by providing timely, accurate support renewal quotes and in-depth customer knowledge to assist in sales campaigns and strategies. Maintains contract revenue base at highest possible retention rate and protects contract revenue stream. Effectively communicates the value of EMC Customer Support and promotes awareness of upgrade and add-on opportunities to customers. You will be expected to close revenue to achieve individual quarterly and annual targets .

Key Responsibilities:

  • Duties include driving specific renewals and infrastructure moderisation sales programs, outbound calling, and prospecting to grow EMC's market share.

  • Undertake daily sales activity to convert Support Contracts to revenue

  • Provide customer support to end users, resellers and distributors relating to support contract renewals with the goal of maintaining or upgrading existing customers' products and services.

  • Provide management with timely and accurate forecasts and performance reports as required/requested

  • Managing high levels of activity and communication between internal and external stakeholders

  • Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers ‚Äč


  • Customer first focused

  • Proven success in sales roles, results driven

  • Proven experience & understanding in IT services

  • Excellent communication skills

  • High level skills in;

  • Negotiation

  • Ability to identify potential obstacles and communicate effectively on solutions

  • High level of computer literacy (use of

  • A willingness to work as part of a supportive and enthusiastic team

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.

Job ID