Dimension Data National Order Support Co-ordinator in Sydney, Australia
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The National Order Support Centre provides operational support to the business. The operational responsibilities involve the management and co-ordination of internal and external customer orders in relation to:
i) Orders, deliveries and billings being processed in a timely and accurate manner.
ii) Ensuring all team (NOSC) functions operate smoothly.
iii) DIRECT and SAP system integrity and maintenance
iv) Producing timely and accurate Business Reporting
v) Providing Internal and external customers with accurate information.
vi) Perform any other reasonable and lawful duties which may be required, dependent upon the needs or demand of the company
What you'll be doing
Monitor Loan stock levels including weekly stock reconciliation of branch loan storage locations
Monitor Purchase Order Reference checking
Compile Operations Statistics as required
Monitor and oversee the audit and QA of all scanned paperwork
Monitor Rejected stock on hand report
Process internal and mainstream customer orders, branch project related orders, loans, assets requests, rebates, stock transfers, amending orders through the SAP system
Invoicing and management of Drop Ships and Vendor Direct Orders
Invoicing and management of deliveries
Portfolio, Budget Billing, GSC Billing and Advance Fee Administration
Process Credit, Debit, Correction and Write Off Requests
Reject Maintenance Tracking codes (MC#MAINTALL)
Auditing of Daily Invoices Printed as required - ensure invoicing requirements have been met
Weekly IDOC report on outstanding IDOCs for previous week
Weekly Post to ERP report as well as ad-hoc reporting as required
Add new Portfolio Accounts/modify existing
Create additional Buyer Users required for Quote submission and Post to ERP (full) service
Creation of internal users
Unlock Buyer or Sellers Users
Customer requests to modify ‘Ship To’/’Bill To’
Administer Returns Portal daily ensuring inbox is kept as clean as possible
Liaise with internal customers, external customers and vendors in relation to returns requests
Liaise with logistics to process the deliveries and customers to arrange returns daily
Report weekly to the Team Leader to advise status of open requests, orders awaiting goods to be returned, orders awaiting vendor credit note and inventory
Conduct a stock count on site every month. Resolve any discrepancies between SAP and stock physically on hand in a timely manner
DOCUMENTATION & TRAINING
Development and maintenance of National Order Support procedures and work instructions
Provide training on Sales Order processes on a national basis when required
Disseminate skills and knowledge
Manage emails in team inbox
Problem identification and resolution – ensure appropriate level of investigation is performed or escalate to ensure issues are resolved in a timely manner.
Liaise with internal & external customers with regard to the order status, billing enquiries, delivery enquiries, proof of delivery etc.
Liaise with internal customers with regards to all aspects of the sales order cycle
Contribution to Team (NOSC) Monthly Report as required
Chair, attend and contribute to the Team (NOSC) meetings
Prepare and carry out filing/scanning of paperwork as required
Provide peer-to-peer training to any existing team members or new team members when necessary
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.
Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With offices in nearly 60 countries across five continents, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey.
Whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, we help our clients achieve their ambitions.
And with us, you can achieve yours.
If you believe you can do anything, we’re here to help you do it.