Dimension Data National Order Support Co-ordinator in Sydney, Australia

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The National Order Support Centre provides operational support to the business. The operational responsibilities involve the management and co-ordination of internal and external customer orders in relation to:

i) Orders, deliveries and billings being processed in a timely and accurate manner.

ii) Ensuring all team (NOSC) functions operate smoothly.

iii) DIRECT and SAP system integrity and maintenance

iv) Producing timely and accurate Business Reporting

v) Providing Internal and external customers with accurate information.

vi) Perform any other reasonable and lawful duties which may be required, dependent upon the needs or demand of the company

What you'll be doing

REPORTING

  • Monitor Loan stock levels including weekly stock reconciliation of branch loan storage locations

  • Monitor Purchase Order Reference checking

  • Compile Operations Statistics as required

  • Monitor and oversee the audit and QA of all scanned paperwork

  • Monitor Rejected stock on hand report

PROCESS

  • Process internal and mainstream customer orders, branch project related orders, loans, assets requests, rebates, stock transfers, amending orders through the SAP system

  • Invoicing and management of Drop Ships and Vendor Direct Orders

  • Invoicing and management of deliveries

  • Portfolio, Budget Billing, GSC Billing and Advance Fee Administration

  • Process Credit, Debit, Correction and Write Off Requests

  • Reject Maintenance Tracking codes (MC#MAINTALL)

  • Auditing of Daily Invoices Printed as required - ensure invoicing requirements have been met

DIRECT ADMINISTRATION

  • Weekly IDOC report on outstanding IDOCs for previous week

  • Weekly Post to ERP report as well as ad-hoc reporting as required

  • Add new Portfolio Accounts/modify existing

  • Create additional Buyer Users required for Quote submission and Post to ERP (full) service

  • Creation of internal users

  • Unlock Buyer or Sellers Users

  • Customer requests to modify ‘Ship To’/’Bill To’

RETURNS

  • Administer Returns Portal daily ensuring inbox is kept as clean as possible

  • Liaise with internal customers, external customers and vendors in relation to returns requests

  • Liaise with logistics to process the deliveries and customers to arrange returns daily

  • Report weekly to the Team Leader to advise status of open requests, orders awaiting goods to be returned, orders awaiting vendor credit note and inventory

  • Conduct a stock count on site every month. Resolve any discrepancies between SAP and stock physically on hand in a timely manner

DOCUMENTATION & TRAINING

  • Development and maintenance of National Order Support procedures and work instructions

  • Provide training on Sales Order processes on a national basis when required

  • Disseminate skills and knowledge

GENERAL

  • Manage emails in team inbox

  • Problem identification and resolution – ensure appropriate level of investigation is performed or escalate to ensure issues are resolved in a timely manner.

  • Liaise with internal & external customers with regard to the order status, billing enquiries, delivery enquiries, proof of delivery etc.

  • Liaise with internal customers with regards to all aspects of the sales order cycle

  • Contribution to Team (NOSC) Monthly Report as required

  • Chair, attend and contribute to the Team (NOSC) meetings

  • Prepare and carry out filing/scanning of paperwork as required

  • Provide peer-to-peer training to any existing team members or new team members when necessary

What would make you a good fit for this role?

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With offices in nearly 60 countries across five continents, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey.

Whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, we help our clients achieve their ambitions.

And with us, you can achieve yours.

If you believe you can do anything, we’re here to help you do it.