Intuit Senior UX Researcher in Sydney, Australia

Description

 

This is a really exciting time for customer insights at QuickBooks. We’re moving fast globally, and are looking for a stellar researcher to join the Innovation Practices team. Our mission is to fuel innovation across QuickBooks. This person will join a global team of passionate and talented researchers, designers, and storytellers. 

We’re looking for someone who will work in Sydney office, at the intersection of qualitative and quantitative research to better understand those who work for themselves. If you have a passion for serving the people who dare to dream and work for themselves everyday, whether it’s doing accounting, running payroll, accepting payments or getting ready for taxes, this is the job for you. This team will partner with marketing and product teams alike to observe, synthesize, and activate learnings about customers, product experience, and messaging (to name a few) to help bring these delight experiences to life. 

The person in this role needs to be comfortable working across disciplines with cross-functional teams. They must have the ability to balance rigor with speed and scrappy approaches, fluently choosing the most appropriate tools and methodologies. They also need to know when to step back and connect the dots across many insights for a more strategic point of view. We’re looking for someone who is smart, humble, curious, and of course, completely obsessed about customer insights. As the only QuickBooks researcher based in Sydney , we are also looking for someone who is self-driven, able to work independently in a fast-paced entrepreneurial environment, and has a passion to teach others and build organizational capabilities. 

Are you ready to work on a multi-billion dollar business that profoundly improves the lives of small business owners around the globe? Great. We’d love to meet you. 

Responsibilities

  • Work closely with product and marketing teams to define the most important research questions, lead research, facilitate synthesis to get to compelling insights, and finally turn the insights into action

  • Define the most important insights that drive seamless customer experiences and delight. 

  • Partner with cross-functional teams to create delightful and seamless customer experiences 

  • Drive product decisions through in-depth customer, market, and design insights.

  • Drive a variety of research projects ranging from usability studies to the more strategic insight work.

  • Collaborate with market research and data analytics to answer complex research questions.

Qualifications

 

  • Expert in both evaluative and generative research methodologies 

  • Experience with quantitative research methodologies and lean experimentation 

  • Proven track record of using consumer insights to drive product strategy.

  • Ability to distill research findings into high fidelity, concise, and compelling presentations, data visualizations, and/or infographics 

  • Ability to establish priorities, work independently, and proceed with objectives without supervision 

  • Great interpersonal skills to collaborate with a wide variety of colleagues in other disciplines and cultures

  • Excellent written and oral communication skills, and engaging presentation and/or storytelling skills 

  • BA/BS and Psychology/Behavioural degree favoured

  • Minimum of 5 years experience with design research 

  • Desire to have fun while creating top-notch work that has incredible impact 

EOE AA M/F/Vet/Disability