MediaMath Technical Account Analyst in Sydney, Australia

We are seeking a client facing Adtech Support Analyst well versed in online adtech and systems to join our AdOps team.

You will become a subject matter expert on TerminalOne and other platforms provided internally and externally, reinforcing best practices for campaign setup, troubleshooting, and issue resolution.

Our platform - TerminalOne - handles billions of transactions every hour. Our AdOps team is involved in the execution and implementation of some of the most exciting and innovative ad tech products MediaMath has to offer. This team is home to the operational and technical experts of the organization and will not only work closely with internal teams to help create a streamlined process to ensure that clients are given the infrastructure for campaign success, but will also have a central focus on improving processes and tools, continuously driving efficiencies to deliver first class customer satisfaction.

As the first line of defense for MediaMath products and campaign issues that users may be experiencing, you will actively manage and resolve level 1 support cases in accordance with our world class SLAs. As the voice of the customer, you will work with internal teams to identify and develop solutions that automate and improve the client’s experience.

This role requires a strong mix of customer service plus excellent troubleshooting and problem solving skills.

In addition, you will be responsible for standardizing and training clients on trafficking procedures as well as troubleshooting and escalating support and product responsibilities.

  • Troubleshooting and answering all technical questions in a timely matter while providing first class customer satisfaction

  • Support the ongoing setup and maintenance of online advertising campaigns - including but not limited to:

  • Creative trafficking & QA

  • 3rd party tag and tracker setup & QA

  • Data On-boarding

  • Product Activation & Assistance

  • Campaign setup QA & troubleshooting

  • Work with internal teams to identify and develop solutions that automate and improve internal and client trafficking operations

  • Working with product owners on improving and providing quick resolution to product issues

  • Providing clients and users with proper documentation when required

  • Ad hoc querying of relevant databases

This is not an exhaustive list of responsibilities. As part of our global technology team, you may be required to be work off-hours or be on-call on a rotating basis. Other duties may be assigned, as needed. MediaMath retains the right to change job duties at any time.

Background:

  • Bachelor’s Degree - quantitative studies preferred (e.g., math, physical sciences, computer science, economics, statistics, etc.)

  • Minimum 1-2 years of hands on experience with online advertising technology and systems (TerminalOne, DoubleClick, Atlas, FBM, Sizmek, Flashtalking, etc.)

  • Minimum 1-2 years of experience managing complexities such as online advertising campaign setup, QA, troubleshooting, and resolution

Skills:

  • Strong troubleshooting and problem solving skills

  • Understanding of RTB, DSP, DMP, and dynamic ad serving fundamentals

  • Experience with HTML, Python, SQL Scripting and/or JavaScript is preferred

  • Experience with web debugging tools (Firebug, HTTPFox, Fiddler, Chrome Dev Console, etc.)

  • Understanding of client-side web technologies (JavaScript, jQuery, HTML, CSS)

Personal Impact:

  • Personable, solutions oriented, creative thinker

  • Comfortable working in a fast-paced, fun, and entrepreneurial environment

  • Strong written and verbal communication skills

  • Strong attention to detail and extremely well-organized

  • Able to deliver against multiple simultaneous tasks with excellence

  • Able to work well with team

Travel: Some travel required

External Company URL: www.mediamath.com