MediaMath Technical Account Analyst in Sydney, Australia
We are seeking a client facing Adtech Support Analyst well versed in online adtech and systems to join our AdOps team.
You will become a subject matter expert on TerminalOne and other platforms provided internally and externally, reinforcing best practices for campaign setup, troubleshooting, and issue resolution.
Our platform - TerminalOne - handles billions of transactions every hour. Our AdOps team is involved in the execution and implementation of some of the most exciting and innovative ad tech products MediaMath has to offer. This team is home to the operational and technical experts of the organization and will not only work closely with internal teams to help create a streamlined process to ensure that clients are given the infrastructure for campaign success, but will also have a central focus on improving processes and tools, continuously driving efficiencies to deliver first class customer satisfaction.
As the first line of defense for MediaMath products and campaign issues that users may be experiencing, you will actively manage and resolve level 1 support cases in accordance with our world class SLAs. As the voice of the customer, you will work with internal teams to identify and develop solutions that automate and improve the client’s experience.
This role requires a strong mix of customer service plus excellent troubleshooting and problem solving skills.
In addition, you will be responsible for standardizing and training clients on trafficking procedures as well as troubleshooting and escalating support and product responsibilities.
Troubleshooting and answering all technical questions in a timely matter while providing first class customer satisfaction
Support the ongoing setup and maintenance of online advertising campaigns - including but not limited to:
Creative trafficking & QA
3rd party tag and tracker setup & QA
Product Activation & Assistance
Campaign setup QA & troubleshooting
Work with internal teams to identify and develop solutions that automate and improve internal and client trafficking operations
Working with product owners on improving and providing quick resolution to product issues
Providing clients and users with proper documentation when required
Ad hoc querying of relevant databases
This is not an exhaustive list of responsibilities. As part of our global technology team, you may be required to be work off-hours or be on-call on a rotating basis. Other duties may be assigned, as needed. MediaMath retains the right to change job duties at any time.
Bachelor’s Degree - quantitative studies preferred (e.g., math, physical sciences, computer science, economics, statistics, etc.)
Minimum 1-2 years of hands on experience with online advertising technology and systems (TerminalOne, DoubleClick, Atlas, FBM, Sizmek, Flashtalking, etc.)
Minimum 1-2 years of experience managing complexities such as online advertising campaign setup, QA, troubleshooting, and resolution
Strong troubleshooting and problem solving skills
Understanding of RTB, DSP, DMP, and dynamic ad serving fundamentals
Experience with web debugging tools (Firebug, HTTPFox, Fiddler, Chrome Dev Console, etc.)
Personable, solutions oriented, creative thinker
Comfortable working in a fast-paced, fun, and entrepreneurial environment
Strong written and verbal communication skills
Strong attention to detail and extremely well-organized
Able to deliver against multiple simultaneous tasks with excellence
Able to work well with team
Travel: Some travel required
External Company URL: www.mediamath.com