InterSystems Technical Specialist- Product Support in Sydney, Australia

InterSystems seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation and fun. You will have the opportunity to work with organizations in healthcare.

  • Provide immediate response to customer inquiries in accordance with service standards.

  • Provide technical support for interfaces, reports, extracts, data migration scripts and conversions.

  • Provide advice and best practices for technical areas such as networks, configurations, architectures etc.

  • Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.

  • Escalate Open (unresolved) problems in accordance with current policies and procedures.

  • Production of training materials for technical courses such as system custom development or reporting.

  • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles

  • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.

  • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.

  • Participate in on-site technical training if required

  • Participate in on-site technical implementations if required

  • Participate in the on call 24 hour roster service

  • Assistance in researching new development or report writing 3rd party products such as Crystal Reports.

  • BS or MS in Computer Science or equivalent;

  • Knowledge of Linux, VMWare is a plus

  • Knowledge of web oriented languages, including HTML, and Java script, SQL, data analysis and database methodologies is a plus

  • Knowledge of programming languages – ideally Java or C++

InterSystems develops advanced software technologies that enable breakthroughs. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in healthcare, financial services, government, and other industries. In selected countries, InterSystems also offers unified healthcare applications, based on its core technologies, that deliver on the promise of connected healthcare. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its products are used daily by millions of people in more than 100 countries.

External Company Name: InterSystems Corporation

External Company URL: www.intersystems.com