Schneider Electric Service Delivery Manager in Sydney Macquarie Park, Australia

Who are we?

Schneider Electric *is a *global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play.

What do we stand for?

When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion and work-life integration – we’re a great place to work but we are continually striving to be the best place to work!

What is the role?

Based in Sydney, we are now actively recruiting a Service Delivery Manager. Responsible for leading a team of technical staff in direct support of clients’ systems. The Service Delivery Manager will assist the Service Manager with management processes, client liaison, business development with a designated customer set and coordination of the resources of his/her team in support of new project works, system support and small works undertaken by the branch. A key facet of the role is to build upon Schneider Electric Buildings reputation for excellent customer service, and to identify opportunities to build upon the business conducted with each of the designated client set. Reporting to the Manager of Services your key responsibilities will include:

  • Prime point of contact for a pre-designated list of clients including dealing with queries regarding scheduling of site attendance and setting priorities for client site support.

  • Source additional small works and customer support tasks. Maximise the revenue generated from existing clients, preserving strong commercial margins.

  • Identify opportunities for additional new project works on client sites and pass on details to the sales staff within the branches. Work with sales staff to ensure that client relationships are leveraged to best effect.

  • Develop strong business relationships with customer support clients.

  • Prepare and present a comprehensive sales budget and operating budgets annually, in accordance with company guidelines and timetable to ensure team profitability.

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Why you?

You are someone who gets excited by innovation. You are a highly driven and confident professional who wants to work for a values based organisation whose solutions are leading edge. You are focused, collaborative and passionate about the work that you do. In addition, you possess the following relevant skills:

  • Experience in a service department

  • Strong organizational, team development skills

  • Good understanding of controls, Security & Access, computers and electronics

Why us?

At Schneider Electric, we are open, we value differences, we listen, we learn, connect, and collaborate with others. We are passionate about our customers, our people, our business and our technology. We are positive in our approach to finding solutions that better our lives.

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Primary Location: AU-New South Wales-Sydney - Macquarie Park

Schedule: Full-time

Unposting Date: Oct 1, 2017, 8:59:00 PM

Req ID: 003QRV