NEC Australia EUC Technician in Australia
Western Sydney, Parramatta location
Permanent, Full time opportunity to support a high profile Government department
Must hold an existing baseline Australian Government Security clearance
NEC Australia is a leading technology company that delivers a complete portfolio of ICT solutions and services to large enterprise, small business and government customers. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support.
About the role
An excellent opportunity has arisen for an End User Computing (EUC) desktop engineer to provide a high level of technical desktop support to customers.
In this key customer help desk role, you will support an EUC technical ‘stack’ covering desktop services (break/fix), peripheral devices and mobile devices.
Reporting to the EUC Team Leader, you will have the following key responsibilities:
Perform requests for installation and re-location of End User Computing hardware such as desktops, laptops, terminals
Provide remote desktop services and higher level technical; and troubleshooting;
Perform hardware Asset tracking
Provide desktop break/fix in the ICT Environment for customers in the Western Sydney region including for Desktop and laptop computers; Monitors, keyboards, mice and cables; Terminals, KVMs and cables; Peripheral devices; Desktop and network printers and MFDs; Mobile phones and Mobility devices; and Operating System and applications;
Prioritise workload to assist seniors with P1 and P2 incidents, provide updates and manage tickets to resolution;
Provide a high level of technical/engineering support to customers in relation to all relevant EUC systems;
Investigate and resolve reported system and application type faults using remote diagnostic tools and standard engineering analytical techniques.;
Act as an interface between the client and vendors regarding med\high level technical issues;
Provide guidelines for client training in the use and maintenance of EUC systems and facilities;
Use troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure availability including performance in terms of capacity, utilisation, and availability in accordance with relevant Service Level Agreements
Skills & Experience
To be successful in the role, you will be a technical desktop support professional with strong communication and stakeholder management skills. You will be a team player with a commitment to learning and continuous improvement.
Additionally, you will have the following:
Minimum of 1 year experience within an EUC role,
Experience across Windows Server, AD, Exchange, MDM
Experience working within a large multi-site organisation and multi-team environment
Provide leadership and guidance to other ICT support team/s
Experience and ability to work effectively with industry partners and third party ICT suppliers;
2 + years in a multi-level support environment
Engineers to be cross functional with the EUC stack with broad skillset across multiple technical platforms and systems
Experience working with Contract, SLA’s and OLA’s
Experience with Antivirus and Security
Appliance and Networking advanced knowledge
How to apply
At NEC, we offer an outstanding working environment and the opportunity to be part of a high performance team. We place great emphasis on our staff satisfaction and have a fantastic corporate culture and a highly responsive management team.
To be eligible to apply, you must have an existing AGSVA security clearance (baseline minimum)
For further information only, please contact Sherene Loh, Talent Acquisition Business Partner on 0466 504 584.
If you are ready to take the next step in your career, we are keen to hear from you!