Sandvik, Inc. Field Service Supervisor in Australia
Field Service Supervisor
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The key focus of the Field Service Supervisor role is being responsible for managing people and processes to achieve a competitive profitable field service result for Sandvik and ensure best in the business customer service. This position is responsible for managing the activities of all technicians who are involved in all areas of field service and will include liaison with various internal and external stakeholders and responsibility for warranty claim processing.
Key Performance Areas
Undertaking all planning requirements to ensure utilisation of labour and resources in an effective manner
Providing supervision and direction to team members
Coordinating field service technicians on a day to day basis
Processing and responding to warranty claims
Development and training of field service personnel
Communicate clearly and work with all business lines to provide a consistent service and support to our customers in the region
Customer liaison and site visits
Carry out WIP meetings bi-weekly
This role requires previous supervisory experience in a mechanical workshop/field service environment coupled with trade qualifications in a mechanical discipline (minimum of 5 years post trade experience). A Certificate IV or Diploma in Business (Front Line Management) would be an advantage.
You will have a strong EHS management culture with a drive and determination to achieve company targets and goals. A positive and proactive outlook with excellent communication skills to ensure customer expectations are achieved.
This is a 9 days on, 5 days off roster. You must have the right to live and work in this location to apply for this job.
Agencies need not apply.
Our core values are the soul of the company. They guide us in our actions and daily business decisions. The safety and well-being of our employees and the environment are a core value (Fair Play).
We conduct business in a sustainable and responsible manner. To achieve this we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.
We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.
What we offer
A competitive remuneration package
Superannuation that’s 2.5% above the superannuation guarantee
An Employee Benefits Program
Training opportunities for employees – from internal programs to contributions towards external studies
A Sandvik Wellness Program for employee’s who want to improve their health and wellbeing
How to Apply
Click ‘Apply Now’ button, or access the Sandvik website www.sandvik.com/career.
Applications close: 29 August 2017 or sooner if the right applicant is found
Job Reference No: 353400
Int Ref: CF
Deadline: 29 Aug