Sandvik, Inc. Product Master Automation - Digital Systems in Australia

Product Master Automation - Digital Systems

Job overview

  • Deadline:

10 Aug

  • Country:


  • Location:

Canning Vale (Magnet Road)

  • Job-ID:


  • Job category:

Product Service

Apply for this job

Sandvik Mining and Rock Technology is a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

The role

To assist the regional sales and support teams with Product Roll Out, Skills development and Product Support activities of the Optimine Digital Systems within the Sandvik Optimine Product Portfolio. Servicing all equipment and data-ware related to the System through Effective Maintenance Scheduling, and application of industry practices. Conducting factory liaisons, and implementing optimisation practises to ensure System Availability improvement, Cost Effectiveness improvement while focussing on Safety, Health and Environmental Effectiveness.

The Product Master is the Specialist in their area of responsibility, and will be required to keep up to date with the latest technologies, training programs and support strategies implemented by PA Mine Automation. This role is based at Canning Vale, WA but will require extensive travel up to 60%.

Key performance areas

  • Provide technical training and assessment, and support to the service network

  • Resolve and report any technical problems associated with product area

  • Provide technical and service support on all deliveries

  • Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation

  • Assist in the training of distributors

  • Provide on-site commissioning of Product Area offerings in the sales area and technical assistance to resolve issues

  • Review spare parts recommendations and develop accuracy of Machine Life Operating Costs (MLOC)

  • Coordinate with Sales Support in the relation to active quotations and sales and services cases

  • Investigate warranty and provide feedback to the respective factories

  • Liaise with third party suppliers in relation to technical deliveries of additional services

  • Liaise with Technical and Product Support teams (Local and Global) and assist customers with parts interpretations and recommended stock holdings

  • Comply with all aspects of the Sandvik EHS policy

    Your profile

    The successful candidate for this role should possess a relevant technical degree in an electrical or instrumentation discipline; a focus on automation or control systems would be an advantage. You will have experience and understanding with machine CAN Bus systems and IT systems including IP Protocols, Communications Protocols, MS Project and experience with system support and remove support experience. Experience in SQL, GPS and Wi-Fi systems would be an advantage. You will have knowledge of the Underground Hard Rock Mining Industry and experience in on-site commissioning. You will also have the ability to work underground.

    A Certificate IV in Training and Assessment is preferred.

    We recognize and value your passion and personality as well as your strong investigative and diagnostic skills. You are flexible and self-motivated, able to work independently as well as in a team environment. You possess the ability to plan and monitor your own projects as well as the work across project teams. You have a strong customer focus, and are driven to achieve customer satisfaction goals and targets. Your written and verbal communication skills are excellent, and you are highly computer literate.

    You must have the right to live and work in Australia to apply for this job.

    About Sandvik

    Our core values are the soul of the company. They guide us in our actions and daily business decisions. The safety and well-being of our employees and the environment are a core value (Fair Play).

    We conduct business in a sustainable and responsible manner. To achieve this we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

    We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.

    Agencies need not apply.

    Applications close: 10 August 2017

    Job Reference No: 353217

    Int Ref: CF

Deadline: 10 Aug

Job-ID: 353217