NEC Australia Sales Support Officer in Australia
Sales Support Officer
NEC Australia is a leading technology company that delivers a complete portfolio of ICT solutions and services to large enterprise, small business and government customers. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, encompassing consulting, professional services, application development, systems integration and engineering, communications solutions, and application and infrastructure managed services and support.www.nec.com.au.
NEC is going from strength to strength in Northern Territory leveraging its extensive experience providing managed ICT services to enterprise and government across Australia. NEC is committed to ensuring the best people, expertise and tools are used to deliver quality innovative services to our customers. Our team continues to grow and we now have an outstanding opportunity for a Sales Support Officer to become an integral part of our team.
The primary objective of the role is to support the sales team, internal stakeholders, the business and ultimately our customers by providing effective and timely support with quotes, orders, invoicing and operational queries and processes. Includes, admin, customer orders, quotes, invoicing, receiving revenue (quote to cash) and billing.
Process customer Purchase Orders via the appropriate form and in SAP. Includes quotes, costs, and third party suppliers.
Prepare quotations. Sourcing information from vendors directly, as well as others such as Purchasing, Business Development Managers to calculate mark ups.
Track orders through to completion and revenue recognition via the backlog process. Orders range from simple orders to more complex ones which involves Project Management, Solutions, and other areas of the business.
Assist with follow up of open orders with suppliers and see through to customer invoicing
Process Improvement – active involvement in Sales Operations and Optimisation Projects. Involves assessing current state vs future state and assisting in rolling out new initiatives. Provides advice and feedback.
Key Skills and Experience
Experience working within a similar role (2 – 5 years)
Intermediate to advanced Microsoft Office skills
Specific ICT industry knowledge
Experience working with CRM and ERP systems
Ability to manage multiple demands of working in a busy and demanding sales environment
Customer focus and exceptional customer service skills
Good communicator with strong interpersonal and communication skills
Well organised with a flexible approach to achieving results
Certificate in Business Administration or equivalent
NEC offers an outstanding working environment and the opportunity to be part of a high performing team. We place great emphasis on our staff satisfaction and have a fantastic corporate culture and a highly responsive management team. Apply now or contact Paul on (08) 9278 5614 for further information.