NEC Australia Senior Systems Engineer - Citrix in Australia

Senior Systems Engineer - Citrix

Location:VIC-Melbourne

Requisition Number:4498

of openings:1

Description

NEC Australia is a leading technology company that delivers a complete portfolio of ICT solutions and services to large enterprise, small business and government customers. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, encompassing consulting, professional services, application development, systems integration and engineering, communications solutions, and application and infrastructure managed services and support.www.nec.com.au.

NEC is going from strength to strength across Australia leveraging its extensive experience providing managed ICT services to enterprise and government across the country. NEC is committed to ensuring the best people, expertise and tools are used to deliver quality innovative services to our customers. We now have an outstanding opportunity for a Senior Systems Engineer with strong Citrix experience to become part of our winning team.

Your responsibilities will include:

  • Resolution of assigned Incidents/Requests on-site or remotely

  • Pro-actively identify, analyse and resolve problems to optimise systems and minimise risk, document work-arounds and implement changes as and when required

  • Understand and adhere to Release and Change Management policies and procedures for implementing change

  • Participate in Project activities, including the creation of detailed designs, as required

  • Compile Post Incident Review reports with comprehensive detail and in the time frame required

  • Ensure high levels of system availability, capacity, reliability, data integrity, security and performance are maintained

  • Provide capacity management plans and recommendations

  • Proactively perform required system monitoring, alert/event response, maintenance and patching activities

  • Ensure Server Infrastructure standards, architectural and design requirements are maintained eg, standard SOE and Group Policies

  • Maintain, upgrade and tailor the Server Management Toolsets

  • Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified. This includes system documentation, Incident/Request/Problem ticket updates, Asset and Configuration records and time reporting

  • Proactively identify technology improvements with comprehensive analysis, detailed solution design and follow through to completion of implementation

  • Proactive identify inefficient processes and procedures, propose and implement improvements, including creating/updating procedures and processes

  • Produce management or technical reports containing correct and relevant data on a regular or ad-hoc basis

  • Customer centric prompt and effective action when dealing with client requests, questions and concerns

  • When required, perform activities after hours and participate in the on-call roster

  • Proactively support and participate in service improvement initiatives

  • Provide technical leadership and advice to team members, other support groups and Management

Knowledge, skills and experience relevant to this role:

  • 5+ years Citrix support and troubleshooting experience

  • 5 + years Server support and troubleshooting, plus design and project management experience

  • 5 + years customer service in the area of technology support

  • Server Technology installation, configuration, administration, troubleshooting and support

  • Microsoft family of Operating Systems, particularly Windows Server 2003, 2008 and 2012

  • Provision of support to customer environments which include

  • VMWare ESX

  • MS HYPER-V

  • MS Exchange

  • MS SCCM

  • MS SCOM

  • HP, DELL IBM and CISCO Hardware

  • High Level of communication and interpersonal skills and ability to understand technical issues and clearly articulate solutions to clients

  • Time management skills

  • Good communication skills, both written and verbal

  • Ability to work in a team environment as well as independently

  • MCSE or MCITP or equivalent

  • ITIL Foundation certified

We offer an outstanding working environment and the opportunity to be part of a high performance team. We place great emphasis on our staff satisfaction and have a vigorous professional development program, a fantastic corporate culture and a highly responsive management team.

Please apply now.