NEC Australia Service Desk Analyst - Level 1 in Australia
Service Desk Analyst - Level 1
NEC is a leading technology company that delivers a complete portfolio of ICT solutions and services to a wide range of enterprise and government customers across multiple industries. We offer a full range of services including consultancy, business process and project services, applications and solutions development and infrastructure and applications managed services.
We have exciting career opportunities for people wishing to join our Customer Service team as Service Desk Analysts. Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.
Key responsibilities will include:
Providing exceptional customer service
Remote troubleshooting and problem resolution
Accurate recording of calls, incidents and service request information
Assigning incidents and requests to the correct support groups
Publishing and reviewing knowledge base articles
We are now seeking people with recent experience in a customer service or service desk environment or similar to join our team. Youwill have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work.
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.
If you want to work hard, have fun and enjoy the rewards that come from being a key and successful contributor to our growth, please apply now or contact Paul Bean at firstname.lastname@example.org further information.