NEC Australia Solution Architect - Genesys in Australia

Solution Architect - Genesys


Requisition Number:4507

of openings:1


  • Permanent, full time role

  • Can be based in Melbourne, Brisbane, Adelaide or Sydney

  • Career opportunity

NEC Australia is a leading technology company that delivers a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.

NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and

Due to ongoing growth within our Contact Centre practice, we are seeking to appoint an experienced Solution Architect to take a technical role in the implementation of contact centre solutions.

Key Responsibilities :

  • Provide key technical input into the design and implementation of contact centre solutions, and be a key resource in planning, installing and testing in an ITIL environment, which may require changes after hours in scheduled change windows.

  • Engage a distributed team to implement the required infrastructure to support call centre applications, across network, server, storage, database and other required domains. Work with domain leads and technical architects in delivering outcomes,

  • Translate customer requirements into quality designs, and produce required high and detailed level design documentation.

  • Effectively communicate with different stakeholders including technical and non-technical.

Skills / Experience

  • Bachelor's Degree with 5+ years of Genesys experience, call centre support or VoIP experience.

  • Experience (3+years) working as a Genesys engineer designing and implementing solutions for customers based on requirements.

  • Required experience with some of the following Genesys technologies:

  • Genesys SIP/TServer

  • Genesys Framework

  • Genesys Infomart

  • Genesys Outbound

  • Genesys WFM

  • Genesys Routing (IRD) or Orchestration

  • Genesys eServices (Chat, email, SMS, Social Media)

  • Desired experience with some other technologies:

  • Call Recording (NICE, Verint or Zoom)

  • Workforce Management (Aspect WFM or NICE IEX WFM)

  • Cisco Networks

  • NEC or Cisco Enterprise Voice

This is a great opportunity to work with a Market leading organisation and grow your career.

How to apply

At NEC, we offer an outstanding working environment and the opportunity to be part of a high performance team. We place great emphasis on our staff satisfaction and have a fantastic corporate culture and a highly responsive management team.

To apply, please submit your CV and complete the application form.

If you are ready to take the next step in your IT career, we are keen to hear from you!